Contact Centre Representative
6 months ago
We're on a mission to wow customers and help them travel confidently across Auckland. We have a great opportunity in our friendly Contact Centre team assisting Aucklanders and visitors to our city with their journeys as Contact Centre Representatives
**Te Whiwhinga mahi | The opportunity**
We're on a journey to change the way we talk, listen and interact with our customers. We're using new cool technology tools and we're especially committed to ensuring our people are supported to deliver amazing customer service experiences.
So, if you are looking for a VIBRANT and CHALLENGING opportunity to develop and grow as well as have a great impact on customers, than we're looking for you.
We have a passion and drive to deliver easy customer journeys for Tamaki Makaurau through creating safe, helpful and easy ways for the public to connect with Auckland Transport.
**Ko koe tēnei | About you**
You have the ability to create WOW moments for that include:
- Being excellent in providing information quickly in a fast-paced environment
- Being sorry when we need to with our customers but quickly move to provide answers and solutions for them
- Being open and ready to communicate to people of all ages, ethnicities and capabilities Being open and ready to learn new skills and technology that help our customers feel more confident about you, the service you provide and of course Auckland Transport
- Showing us how you are able to WOW customers through your amazing communication skills
- Showing us how your patience with customers ensures they are listened to
- Being an active member of a great team by sharing and interacting for the benefit of all
- WoW meaning customers feeling better and more confident after they've talked with you.
**Ko wai mātou | About us**
In this role you will work on a rotational roster, scheduled to work eight and a half hours per day between the hours listed below on a five weekly rotational roster.
You will work eight and a half hours per day between the hours of: Mon to Fri - 06:00am to 08:00pm and Sat, Sun & Public Holidays - 08:00am to 06:30pm
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