IT Helpdesk Technician

3 weeks ago


Auckland CBD, New Zealand Tonkin + Taylor Full time

Tonkin + Taylor is New Zealand's leading engineering and environmental consultancy, renowned for our technical excellence in solving complex challenges. We are proudly a New Zealand, employee-owned company and our collective mission is to create and sustain a better world.

We have an opportunity to join our IT Helpdesk team full time in Auckland, based in our Fanshawe street office. If you have great communication skills and enjoy working in a collaborative environment, we're keen to get you working alongside our fun and supportive team where you will be given in-house training on the job. You'll be a key part of our Technology team; working with down to earth experts and developing your own expertise is just a regular day at the T+T IT Helpdesk.

**Ka aha koe | What you'll be doing**
- Repairs and fixes - you'll be troubleshooting hardware including workstations, laptops, meeting room equipment and printers, as well as installing and supporting a wide range of software product
- Problem solving - our Helpdesk queries come in many forms; you'll need to prioritize your workload, use your initiative, and lean on various information sources including collaborating with the wider Technology team.
- Initiating upgrades - you'll be deploying Windows on new computers and upgrading existing computers.

**Na tōu rourou | What you'll bring**
- At least 2 years of internal IT Helpdesk experience in a large organization
- Experience in Microsoft Teams, SharePoint and all flavors of mobile devices are highly valued.
- Eligibility to work in New Zealand
- This role requires flexibility, you may occasionally need to work out of core office hours (either in person or remotely)

**Ngā Hua | Our benefits**
- Exposure to a variety of professional experts and projects; T+T are involved in a number of large-scale alliance projects, as well as smaller community focused projects
- A highly supportive team environment where you are encouraged to pave your own career path that caters to your own personal pathway
- Professional memberships and continued education support
- A flexible working culture and formal flexible working arrangements including part time working and ability to purchase extra leave
- Internal training programs
- Mentoring programs
- $750 annual wellbeing allowance and wellbeing programme
- A very active social club
- Free fruit baskets and morning teas (we love morning teas at T+T)
- Additional parental leave, salary top-up and a back to work coaching programme (as per policy)
- State of the art, modern and contemporary offices

**_ 'Everyone Matters' is one of our three core values at T+T, and we are committed to attracting and retaining a diverse workforce who foster inclusion, participation, and equal opportunity._**

**_ We are proud to be an Immigration New Zealand Accredited Employer, a member of Diversity Works, and Partners of TupuToa and Pūhoro STEMM Academy. We particularly encourage speakers of _**_Te Reo Māori _**_or Pacific languages to apply._**

**_ T+T are proud to be part of the Rainbow Tick Whānau and welcome applicants from rainbow communities._**

**Job Details**:

- Reference #- 29391- Posted on- 19 Jun 2024- Closes on- Location(s)- Auckland CBD- Expertise- IT- Job level(s)- Experienced, Senior- Work type(s)- Full Time, Permanent



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