IT Helpdesk Support Technician
1 day ago
Retail is high-energy and constantly changing - combine that with an iconic “Kiwi” company in growth mode and you have a career winner Mitre 10 needs no introduction as a proudly New Zealand owned and operated business - you see us in almost every town in NZ. Reporting to the IT Manager, you will be providing desktop support to our five retail stores, five cafes and a frame & truss plant.
To increase the level of IT support for the business we are looking for an experienced Level 1 / Level 2 helpdesk technician to help provide outstanding IT support to our group. This role requires a keen eye for detail and someone who is a self-starter with the ability to prioritize your workload and utilize your great problem-solving skills while working under pressure.
**What you will be doing**:
- Your responsibilities will be to provide IT helpdesk support to the business, primarily via telephone and remote assistance, there will also be times where you will need to travel for on-site support when required.
**To be successful you will need the following skills and experience**:
- Minimum 12 months experience at an IT Service Desk.
- Ability to cope under pressure and to work to deadlines
- Demonstrates effective verbal and written communication skills
- Proven ability to work remotely and independently
- An excellent communicator who enjoys dealing with end users both remotely and on site
- Experienced with setup and trouble shooting and diagnostics of:
- Windows 365, Modems, firewalls, LAN, VPN, WAN, VoIP, IP phones, Printers
- Computer Hardware laptop/desktop/Mobiles
- Networks/wireless/broadband connectivity.
- Strong knowledge of Windows Server, Active Directory, SharePoint, OneDrive, Azure, and Exchange
- Ability to multitask
- Working knowledge of helpdesk ticketing systems
- Must hold a clean and full New Zealand driver license
- The ability to work both independently and as part of a team
**Responsibilities**:
- Ensure IT support is provided to the Riviera Group of companies
- Serving as the first point of contact for IT helpdesk support
- Installing and configuring computer hardware, software, systems, networks & printers
- Assisting with onboarding processes by setting up new accounts for new users
- Remote troubleshooting through diagnostic techniques to determine the best solution for our user
- Setting up new AD accounts for new users as part of onboarding process
- Answering helpdesk calls & responding to helpdesk tickets in a timely manner
- Repairing and replacing faulty, printers, computer, and network components
- Troubleshooting hardware and software issues
- Supporting users whenever they encounter challenges with computers and network devices
- Maintain and update IT hardware asset register and relevant records
**About us**:
**Please note**:
**If you** are a highly motivated individual who is passionate about being part of the Riviera team and a company in growth mode, then we want to hear from you. Please provide your CV and cover letter, including your remuneration expectations, via this website.**:
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