Level 1 Is Engineer

1 day ago


Auckland City, New Zealand Imara Limited Full time

Akl CBD, opportunities to grow your career are real & present with this client.
- A Team environment where knowledge share & growth are crucial to success.
- Windows Server, AD, File & Print, RDS, TEAMS, Office 365, Windows 11 etc.

**The Company**
Based in Auckland, Wellington and with offices across NZ, this innovative large-scale IT company has a pedigree rarely seen in New Zealand.

With 600+ employees their Enterprise IT infrastructure is impressive to say the least. They continue to grow both organically and via acquisition. Over the last few years, their offering has expanded to include a range of technology services and solutions to businesses (Large & Small), government and not for profits. They provide a range mission-critical connectivity, cloud and cyber security services, as well as managed IT, field services, broadcast technologies.

**The Role**
Working in the centralised IS Systems Support team, your day-to-day responsibilities include;
- Proven experience triaging Systems Issues coming in from the business: ServiceNow tickets, calls etc.
- ITIL Service Desk experience is seen as essential.
- Advanced diagnosis and troubleshooting IT O365 issues which will deliver high first call resolution rates.
- The ability to trouble shoot and support Microsoft solutions to the workstations and notebooks of users.
- Imaging and deploying desktop devices across the business.
- Demonstrable skills managing enterprise users using AD / Azure AD.
- Software deployments, package updates and skills including SCCM & related tools.
- Office 365 skills, File & Print Server trouble shooting and support, RDS, TEAMS & Windows O/S (10 & 11), Exchange Online etc.
- A great sense of team and team work, collaboration and knowledge share is essential.

**What can you expect**
Our client leads the pack with their technical tools and product set. You get to work with a myriad of leading technologies day to day.

A focus on your career journey is a given and you can rightfully expect to have a career roadmap created in your one-on-one review sessions. Over time, you may well be able to grow your career into other areas of the business.

Previous placements within this company have been promoted into Security, Level 2 & 3 Engineering, Field Services, NOC and SOC-based roles.

**Next steps**
Send in a letter of introduction explaining why you feel you align with this role and a resume showcasing your career journey to date. Should you have any questions, call Mia Steinhaus on 020 4190 6864.



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