Level 1 Desktop Support Engineer

5 months ago


Auckland City, New Zealand HEB Construction Full time

As Level 1 Desktop Support Engineer you will work under supervision of the Helpdesk Coordinator and be responsible for accurate logging and resolution of technical issues reported by end users. Your main activities on a daily basis will be end-user IT support, incident and service request ticket fulfilment as well as some project activity.

You will possess the following Education and Experience:

- Microsoft Windows 10 & 11 Enterprise
- Azure Active Directory / Microsoft Entra
- Microsoft Intune
- Remote control software, such as LogMeIn
- PowerShell or other scripting technologies
- Aruba SD-WAN networking equipment

Ideally you will also possess one of the following certifications:

- Cisco CCNA
- CompTIA A+ or Network+
- Microsoft MS-900 or AZ-900 certification

As well as the following attributes and competencies including:

- High standards of written and verbal communication in English
- Demonstrate high professional, ethical, and moral standards
- Ability to debate issues of importance
- Demonstrate effective problem-solving ability
- Productivity and personal effectiveness
- Enthusiasm and action orientation
- Teamwork and collaboration
- Attention to detail
- Relationship building

HEB Construction delivers work that is integral to how New Zealanders live, work and play. Our work is successful because we engage in meaning partnerships, we listen, engage and empower people to make decisions and deliver their best.

With offices across the country, and projects across Aotearoa HEB is one of New Zealand largest infrastructure construction companies, with over 1300 engaged employees.

HEB is a values-based business, our values of 'we care, we deliver, we are together, we are open, we are real' are at the heart of every decision we made and actions we take.

HEB provides an empowering and inclusive environment that nurtures collaboration and promotes innovation, diversity, and growth. A competitive package is on offer.



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