Quality Assurance Analyst

4 days ago

Lower Hutt, New Zealand Datacom Full time

A bit about Smartly, a Datacom company
Smartly is proudly owned by Datacom, New Zealand’s largest IT company. Smartly leverages Datacom’s strengths in legislative compliance, data security and software development to give our customers confidence that their payroll is accurate, secure and supported by one of the best IT businesses in New Zealand.
Smartly exists to make it simpler for Kiwi businesses to look after their people. We’re known as the simple way to sort your payroll for over 20,000 Kiwi businesses. Our slick software combined with our awesome support team help businesses pay their people on time, accurately and in line with legislation.
About the role
This is an exciting new role to the business; we're looking for an experienced CSR professional or established Quality Analyst to develop and maintain the Quality Assurance Framework at Smartly. The Quality Assurance Analyst will also manage Quality evaluations of customer interactions to support the coaching and process improvement across the Customer Support Group. A key deliverable will be the development and delivery of regular Quality Assurance Reporting for Customer Support.
Support will be available to help with the set up the of the framework, implement, establish reporting & coaching

**What you’ll need to bring**:

- Business or Quality Assurance Analyst experience necessary.
- Understanding of frontline customer service coaching.
- Experience leading and motivating people in a customer service / operational environment desirable
- Energetic and motivating individual Creative thinker
- Experience in leading and managing change, specifically in the area of process re-engineering desirable
- Well-developed oral, written and interpersonal skills
- Highly developed problem-solving skills
- Effective work organisation skills with an ability to manage a wide variety of tasks
- Proficient in MS Office Applications In-depth knowledge of customer services software, databases and CRM systems
- Proven communication, influencing, negotiation, interpersonal and report writing skills

What you’ll get
- A competitive salary and additional benefits (e.g. free health insurance)
- Hybrid working - home and Lower Hutt office (work from home equipment supplied - laptop, monitor, monitor stand, keyboard and mouse)
- Awesome company-wide team culture
- Training for our software and support from our great team.
- 37.5 hrs per week

  • Quality Assurance Officer

    6 months ago

    Upper Hutt, New Zealand MSD Full time

    **Quality Assurance Officer** - Great opportunities to join a **Global Animal Health** organisation - To be based at manufacturing site in **Upper Hutt, New Zealand** - ** Full Time, Permanent **opportunity with** competitive renumeration **and **excellent benefits** - Join a **supportive** & **collaborative** Quality team **X2 Opportunities...

  • Quality Assurance Officer

    1 day ago

    Upper Hutt, New Zealand MSD Full time

    **Quality Assurance Officer** - _Great opportunities to join a _**_global Animal Health_**_ organisation _ - _Exciting QA role available - _**_Fixed Term 2-year Contract_**_ _ - _To be based at manufacturing site in _**_Upper Hutt, New Zealand_**: - _ Join a _**_supportive_**_ & _**_collaborative_**_ Quality team_ Our Quality Assurance group ensures every...

  • Quality Assurance Document Controller

    5 days ago

    Upper Hutt, New Zealand MSD Full time

    **Quality Assurance Document Controller** - Great opportunity to join a global Biopharma - Exciting Permanent role based in Upper Hutt, NZ - Join a supportive & collaborative Quality team Our Quality Assurance group ensures every single material inside our products is manufactured, processed, tested, packaged, stored and distributed aligned with our...

  • Quality Manager

    7 months ago

    Lower Hutt, New Zealand Fletcher Major Projects Full time

    We are looking for an experienced **Quality Manager **to join the team. RiverLink is a transformative project about to get underway in Hutt City. We’re very excited to announce that alongside AECOM, Fletcher Construction will be joining project partners Waka Kotahi NZ Transport Agency, Hutt City Council, Greater Wellington, and iwi Taranaki Whānui ki te...

  • Performance & Insights Senior Analyst

    4 days ago

    Upper Hutt, New Zealand New Zealand Government Full time

    New Zealand Police is working with the community to make New Zealanders be safe and feel safe. With over 13,000 staff, we provide policing services 24 hours a day, every day. We operate by land, sea and air, manage over 860,000 emergency calls a year and are always actively preventing crime and crashes. We’re working towards specific goals and targets...

  • Scientific Analyst

    7 months ago

    Lower Hutt, New Zealand AsureQuality Full time

    Scientific Analyst role with true innovation and expansion opportunities at AsureQuality - Provide top quality results for our customers primarily in pesticide residue analysis - Build your KTP experience in a commercial laboratory setting **The opportunity**: Are you an experienced laboratory analyst looking to take the next step to be a Key Technical...

  • Engineering Analyst

    5 months ago

    Lower Hutt, New Zealand Wellington Water Full time

    Are you passionate about improving services to customers, environmental water quality and providing sustainable solutions to meet growth? - Do you thrive in a busy, fast-paced environment - Full-time, permanent position based in Petone This is a full time position of 40 hours per week The remuneration range for this role is $83,096 to $117,312 (including...

  • Advisor - Quality Improvement (Lower North Island)

    7 months ago

    Lower Hutt, New Zealand Te Wānanga o Aotearoa Full time

    **A challenging and rewarding role that combines your skills in building and nurturing relationships, quality improvement, project management and cultural awareness.**: - ** Permanent full-time roles (37.5 hours),**: - ** Free health and life insurance, generous leave provisions plus additional leave based on length of service.**: - ** A whānau-friendly...

  • Quality & Systems Manager

    5 days ago

    Lower Hutt, New Zealand Fletcher Major Projects Full time

    We are looking for an experienced **Quality & Systems Manager** to join the RiverLink project team. RiverLink is a transformative project about to get underway in Hutt City. We’re very excited to announce that alongside AECOM, Fletcher Construction will be joining project partners Waka Kotahi NZ Transport Agency, Hutt City Council, Greater Wellington,...

  • Data Analyst Support

    7 months ago

    Lower Hutt, New Zealand Wellington Water Full time

    Assist our Customer Operations Group with your high quality analytical skills - Supportive and engaged team culture - Based at our Petone Office This is a full-time position of 40 hours per week. The remuneration range for this role is 69,496 to 98,113 (including KiwiSaver) depending on skills and experience. **The opportunity** Support the team with...

  • Surgical Information and Audit Analyst

    6 months ago

    Lower Hutt, New Zealand New Zealand Government Full time

    Nau mai, haere mai ki Te Whatu Ora - Capital, Coast & Hutt Valley District **Location**: Hutt Valley Hospital **Service**: Perioperative **Contract**: Fixed-term, part-time (0.5 FTE, 6-12 month secondment) **Salary**: $75,000 - $85,000 Kōrero mō te tūranga - About the role Can you identify trends and add value by presenting the picture behind the...

  • Service Desk Analyst

    2 months ago

    Lower Hutt, New Zealand Open Polytechnic Full time

    **Tēnā koe. Nau mai, haere mai ki te Kuratini Tuwhera.** **Mō te tūnga | About the role** We are looking for a Service Desk Analyst to come and add value to the Service Desk team. The Service Desk is the first port of call for all ICT related enquiries/issues for our internal customers and students to the Open Polytechnic. Our reality is, if our...

  • Data Analyst

    7 months ago

    Upper Hutt, New Zealand New Zealand Government Full time

    New Zealand Police is working with the community to make New Zealanders be safe and feel safe. With over 13,000 staff, we provide policing services 24 hours a day, every day. We operate by land, sea and air, manage over 860,000 emergency calls a year and are always actively preventing crime and crashes. We’re working towards specific goals and targets...

  • Scientist - Analytical Chemistry

    7 months ago

    Lower Hutt, New Zealand AsureQuality Full time

    **Scientific Analyst role with true innovation and expansion opportunities at AsureQuality**: - **Provide top quality results for our customers primarily in pesticide residue analysis**: - **Build your KTP experience in a commercial laboratory setting** **The opportunity**: Are you an experienced laboratory analyst looking to take the next step to be a...

  • Senior Intelligence Analyst

    7 months ago

    Upper Hutt, New Zealand New Zealand Government Full time

    New Zealand Police is working with the community to make New Zealanders be safe and feel safe. With over 13,000 staff, we provide policing services 24 hours a day, every day. We operate by land, sea and air, manage over 860,000 emergency calls a year and are always actively preventing crime and crashes. We’re working towards specific goals and targets...

  • Senior Intelligence Analyst

    7 days ago

    Upper Hutt, New Zealand New Zealand Government Full time

    New Zealand Police is working with the community to make New Zealanders be safe and feel safe. With over 13,000 staff, we provide policing services 24 hours a day, every day. We operate by land, sea and air, manage over 860,000 emergency calls a year and are always actively preventing crime and crashes. We’re working towards specific goals and targets...

  • Team Leader

    4 days ago

    Lower Hutt, New Zealand New Zealand Government Full time

    Nau mai, haere mai ki Te Whatu Ora ' Capital, Coast & Hutt Valley District **Location**: Capital and Coast, Hutt Valley and Wairarapa **Service**: Te Whatu Ora, National Public Health Service, **Contract**: Permanent, Full Time Kōrero mō te tūranga ' About the role Are you a passionate leader who is looking for an opportunity to contribute to...

  • Lead Intelligence Analyst

    7 months ago

    Upper Hutt, New Zealand New Zealand Government Full time

    New Zealand Police is working with the community to make New Zealanders be safe and feel safe. With over 13,000 staff, we provide policing services 24 hours a day, every day. We operate by land, sea and air, manage over 860,000 emergency calls a year and are always actively preventing crime and crashes. We’re working towards specific goals and targets...

  • Digital Products Analyst

    4 days ago

    Upper Hutt, New Zealand New Zealand Government Full time

    New Zealand Police is working with the community to make New Zealanders be safe and feel safe. With over 13,000 staff, we provide policing services 24 hours a day, every day. We operate by land, sea and air, manage over 860,000 emergency calls a year and are always actively preventing crime and crashes. We’re working towards specific goals and targets...

  • Quality Control Systems Senior Specialist

    9 months ago

    Upper Hutt, New Zealand MSD Full time

    Exciting **Permanent Full-Time **role with an innovative global Animal Health business - Bring your innovative streak, curiosity, and **learning spirit **into a career of **purpose** and **personal growth**. - Your chance to be at the center of innovation and excellence in execution. Our Animal Health division is a trusted global leader in veterinary...