Field Technician Data and Digital Group
3 months ago
**You can be part of the manaaki hauora (Health Industry)**
This is a great opportunity for someone to contribute to the health industry in a meaningful manner, while bringing their technology skills and experience to the industry.
**Mō te tūnga | About the role**
Our Data and Digital Group works hard to support our organisation by providing digital solutions that enable improved health outcomes.
The Field Technicians are responsible for providing onsite and remote support of technology which includes (but is not limited to) desktops, laptops and printers, as well as general troubleshooting of software, training customers and patching network ports.
In this role, you will work to enable a timely resolution to faults experienced by our customers.
This role involves:
- Troubleshoot and resolve hardware and software problems
- Manage incident updates in compliance with SLA - s
- Assists with the installation, configuration, and ongoing usability of computers, peripheral equipment and software within established standards and guidelines
- Actively participate in the on-call roster, providing after-hours support
**Ngā pūkenga me ngā wheako | Skills and experience**
This role requires the following:
- Relevant network and systems experience, as well as sound troubleshooting skills in a complex Windows Enterprise environment
- Exceptional customer relationship skills including the ability to navigate challenging situations
- 3+ years experience in IT Support
- A tertiary level qualification in Business, Science, Information Services, or related field
- Full Drivers Licence
- Excellent communications skills, written and verbal
**Mō mātou | About Us**
- Ko ngā tāngata, te mātua mahi_ - _Putting people at the heart of all we do - _
We are committed to honouring Te Tiriti o Waitangi and its principles by ensuring our partnership with Māori are at the forefront of all our conversations. We believe in improving, promoting, and protecting the health and well-being of the Canterbury and the West Coast community.
The culture at Health NZ Canterbury, is driven by our **ā Mātou Uara (Our Value**:
- **s)**:
- Care and respect for others - Manaaki me te whakaute i te tangata.
- Integrity in all we do - Hāpai i ā mātou mahi katoa i runga i te pono.
- Responsibility for outcomes - Te Takohanga i ngā hua
**Ngā** **hua | Benefits of working at Health New Zealand**
When you work at Health NZ, you are part of a wider whānau that will support you along your journey. We offer great coaching, mentoring and learning outcomes for all staff. We are always improving our facilities across all campuses and have amazing discounts from select retailers, restaurants and businesses. At Health NZ, you are part of something greater than yourself and encouraged to be your unique self
We have a range of clinical and non-clinical roles at Health NZ Canterbury, there could be a place for you
**Nau mai, haere mai, tauti mai
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