Senior Solution Delivery Specialist

2 weeks ago

Wellington City, New Zealand New Zealand Government Full time

Join a newly created Enablement team supporting survey and title operations,
- Design the training delivery programme and the coordination of change activity across the operations group,
- A focus on continuous improvement relating to systems and processes.

Kōrero mō te tūranga - About the role
The Property Rights scheme provides people with certainty regarding land ownership, guaranteeing what is owned, who owns it, where it is, ownership rights and how ownership can be transferred. The Property Rights group within LINZ is an operational team of approximately 200 people who are responsible for approving survey plans and titles dealings which are submitted by surveyors and conveyancers via the Landonline system.
A reorganisation of the group has created a three branches within Property Rights operations: People, Delivery and Enablement. The People branch is accountable for ‘home' leadership of all staff, the Delivery branch is accountable for ‘work' delivery of all services, and the Enablement branch supports People and Delivery by providing functions such as quality assurance, business intelligence and the coordination of training delivery.
The Senior Solution Delivery Specialist sits within the new Enablement branch. Experience operating within enabling functions within an operational environment will be advantageous. The role requires a proven track record of implementing change across large teams, and experience working across teams to deliver on strategic and operational priorities. A key priority will be to develop a plan for the delivery of technical training within Property Rights, working with the Delivery area and also the central People team (who are responsible for developing training material).
You will identify, analyse and prioritise opportunities for automation and process improvements and ensure the successful implementation of process changes within the delivery teams. Also playing a key role in building the backlog for the Landonline system enhancement, helping deliver survey and title transactions in a more timely and accurate way for our customers. And contribute to the development of operational reporting and new performance metrics for Property Rights.
The role will require skill in leading through influence and fostering positive working relationships to get things done. Stakeholder engagement and management will be key to success.

He pūkenga tou - Skills & Experience
- Proven experience organising and implementing change across large operational teams.
- Capability to design and manage a training delivery schedule which matches the development of capability to customer demand.
- Experience working in or alongside Agile teams to deliver results for customers.
- An interest and experience in the use and development of operational reporting and performance metrics.
- A drive for results and customer service focus.
- Highly organised, analytical and structured in their approach to work.
- Outstanding communication, negotiation, interpersonal and influential skills to foster positive relationships.
- Innovation, resilience, drive and authenticity.

**The annual salary range for this role is**: $120,000 - $135,000.

Ngā mea e tukuna ana e tātau - What we offer our employees
- Interesting work which impacts Aotearoa as we care for whenua, moana and arawai.
- Eye & ear care reimbursements
- Annual Flu Vaccinations
- Reduced Health Insurance Premiums
- Diverse groups and networks
- If eligible for paid parental leave, you will be entitled to a top up payment for the first 18 weeks of the 26 weeks.
- A minimum of four weeks and three days annual leave

Te Tākinatanga - Our Story
Toitū Te Whenua plays a vital role in understanding, developing, and caring for New Zealand's whenua, moana and arawai (land, sea and waterways). Whether you're developing our products and services to support our customers, managing the Crown estate, engaging with our iwi partners, or helping us be an effective regulator, your contribution can make a difference. Our mahi helps New Zealanders have confidence that the development of our land, communities and country is being planned from an informed and expert position that balances environmental, social, cultural, and economic considerations. Now and for future generations.

Our Kia Toipoto Intentions - Public Service Gender, Māori, Pacific and Ethnic Pay Gap Action Plan

Tono mai - How to Apply
If you're eyeing up this role and believe you've got what it takes, please apply, or get in touch with the team.

You may notice that the Position Description title for this role (Solution Delivery Specialist - Level Toru/3) doesn't match the advertised title. At Toitū Te Whenua we design our roles around shared capabilities (rather than focusing on tasks). This means our position descriptions are broad, one position description can cover many roles, this is known as Broad Based Role (BBR). Using BBR allows us to be responsive to our customers and to strengthen

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