Commercial Services Systems Engineer

11 hours ago


Auckland City, New Zealand The Warehouse Group Full time

Company Description

The Warehouse Group looks after some of Aotearoa’s most famous and beloved retail brands, including The Warehouse, Warehouse Stationery, Noel Leeming, Torpedo7, and TheMarket. They stay famous and beloved because we’re always working to deliver relevant and exciting customer (and employee) experiences to New Zealanders, including a growing focus on doing good for the community and keeping sustainability top of mind in everything we do.

**Job Description**:
Our Commercial Services team are dedicated business technology experts, who manage the complex day-to-day requirements of IT for kiwi businesses. We are now on the hunt for our next Commercial Services Systems Engineer.

In this role, you will be a member of our core commercial engineering team. This is a customer facing lT services and support role providing our commercial customers with world class experiences by facilitating IT Services across several business portfolios including Setup & Installation, remote and onsite troubleshooting, learning & facilitation, connectivity and subscription services at varied levels across commercial businesses.

**Duties will include**:

- Managing and resolving level 2 requirements within SLA timeframes
- Managing IT systems including workstations, servers and network, proactively monitoring the systems and implementing the solutions as required
- Administering Office 365 online services includes Exchange, SharePoint, Skype for business, Teams & Azure
- Working on device setups & installation via Imaging and provisioning tools
- Providing investigation, diagnostics, repair/resolution of hardware, software and infrastructure.
- Technical and training support for customers
- Managing software deployments, upgrades & storage and implementation for on premise & cloud based infrastructure
- Liaising with 3rd party Vendors to ensure closure of client logged requests, incidents & projects where applicable.

**Qualifications**:
As a Systems Engineer you will be well versed in supporting and enabling solutions at an enterprise level and preferably in managed services environments. Our Agile structure and ways of working will see you extensively work cross functionally hence your collaboration skills will be top notch, coupled with the customer centric lense and approach you bring to work everyday. You will have an owners mindset and be comfortable and confident to test, learn and run with your ideas and have a desire to develop them together with others.

**Also on our wishlist**:

- Bachelor’s Degree in technology or equivalent experience
- At least 3 years’ plus experience in the IT industry working in a customer IT support role.
- Certifications in Microsoft, Apple and/or networking/WIFI and IT security technologies and or equivalent experience
- An understanding of the end-to-end IT solutions and the impact to the customer experience.
- Proactive troubleshooting skills

Additional Information

We offer a dynamic, supportive team environment within a business that cares about and recognises individuals. When you join us, we offer a range of benefits that work for you, your lifestyle and your career which include:

- Competitive incentive structure plus vehicle
- Discounts across most of our brands
- Paid birthday day off
- Free parking at our Northcote Support Office
- Flexible working arrangements with up to 2 days working from home per week
- 26 weeks paid parental leave (for permanent team members)
- A range of wellbeing support


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