Payroll Support Centre Team Leader

1 week ago


Auckland City, New Zealand Alexander James Full time

**Contract Type**:

- Full Time**Location**:

- Central Auckland - Auckland | Tāmaki-makau-rau**Industry**:

- Accounting**Contact Name**:

- Steph Rae-
**Contact Phone**:

- Steph Rae**Date Published**:

- 29-Apr-2024**Our Client**

Established in 1983, our client is an acknowledged market leader for the delivery of global HR & Payroll Software Systems. They provide software solutions and services to more than 1700 customers globally, to organisations of all shapes & sizes.

**The Role**

You will be leading the team who attend to client enquiries from first point of contact to resolution. Located in the Auckland CBD with the opportunity to regularly work from home, this exciting role will keep you challenged.

Supported by an established leadership team, you will lead the management of client enquiries from first point of contact until resolution in best practice functionalities. The support centre provides technical and operational support to New Zealand clients who use the ichris Payroll and HR software.

**To be Successful**
You will:

- Have 2+ years leadership experience within a contact centre, preferably in a technical service environment
- Have exposure and strong understanding of Human Capital and Payroll software/services
- Thrive on leading your team to deliver exceptional client service
- Have proven commercial acumen which balances the needs of the business and the needs of the client
- Display high emotional intelligence
- Strong knowledge of New Zealand payroll legislation and the Holidays Act
- Working knowledge of Chris21 and ichris software is desirable but not essential

**You must be residing in New Zealand and have valid working rights to be considered for the position


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