People Hub Team Leader

7 days ago


Wellington City, New Zealand NZ Ministry for Primary Industries Full time

**Role type**: Permanent, Fulltime

**Location**: Wellington

**Salary range**: $109,626 to $148,318 depending on skills and experience

Kōrero mō te tūranga - About the Role
This is an exciting opportunity to join our newly established team within the People & Capability (P&C) directorate as we transition to a new Service Delivery Model which brings together our core HR and payroll services (requests, transactions, and queries) under one People Operations Team.
The People Hub Team Leader will manage the daily functions of the P&C People Hub, overseeing a team of People Hub Advisors and Coordinators, and serving as an escalation point as they engage with customers over the phone, and digitally to provide relevant people-related information and services. You will work closely with others across People Operations including your knowledge management and payroll colleagues, and with others across the wider People & Capability directorate.
A key focus of this role will be to build team capability as new services, processes and technology are introduced into the People Hub over time. The position will also play a key role in supporting team members and customers to adapt to change.
Mōu - About You
You will have demonstrated qualification(s) in Human Resources or a related discipline, or equivalent relevant experience.
You have experience in motivating, uplifting and providing support to a team of people, while serving as an escalation point for customers, resolving issues, providing information and general HR services. You set and demonstrate the desired culture and behaviours expected and can lead and manage the daily functions of the People Hub.
You will have experience in/ knowledge about
- Managing/ leading a team or project
- Ensuring a customer centric approach is taken with all people needs.
- Ability to identify and solve problems.
- Demonstrated ability to prioritise workloads of self and others in a high pressure, high volume environment.
- Technical HR knowledge
- Delivery management
- Strong level of cultural capability and awareness, able to work effectively with diverse groups of people.

Mō te Manatū Ahu Matua - About MPI
As a Te Tiriti o Waitangi partner we are committed to supporting and enabling Māori,
whānau, hapū, Iwi and communities to realise their own potential and aspirations.
- The Ministry for Primary Industries (MPI) partners with New Zealand's food and fibre sector to be the world's most sustainable provider of high-value food and primary products.
- We're passionate about growing prosperity in the sector while ensuring respect for Kaitiaki - guardianship of our natural resources.
- Our role includes seizing export opportunities for our food and fibre sector, improving sector productivity, ensuring the food we produce is safe, increasing sustainable resource use, and protecting New Zealand from biological risk.
- We're a large organisation with massive scope from the frontline to policy development and beyond.

Ngā hua o te Mahi i te Manatū Ahu Matua - Benefits of working at MPI
Wellness
- Up to three additional leave days
- Bi-annual paid eye test and contribution to the costs of corrective lenses/frames
- Employee Assistance Programme (counselling)
- Reduced premiums for Group Healthcare Schemes

Learning & Development
- Comprehensive 3-day MPI Induction Programme
- Career development and internal opportunities across the branch and organisation

Wā Mahi Ngāwari - Flexible Working We support flexible working arrangements and are happy to discuss these options with you.
In your cover letter we'd like to know about you, your values, your whakapapa; your interest and motivations for this role; the abilities, strengths, personal attributes and diverse perspectives you will bring to the role and this organisation, which may have also been gained outside of the workforce.
Applications close at midnight on Wednesday 28 September
Whāia ngā tuhononga ki MPI i konei - Follow MPI here
Links to Facebook, MPI Careers, LinkedIn, Twitter



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