IT Support Officer
3 weeks ago
Full-time / Permanent / Based in Wiri, South Auckland
- Join the IT team at the Kohuora Auckland South Corrections Facility
- 8-week additional parental leave
**He aha te mea nui o te ao. He tangata, He tangata, He tangata**
**What is the greatest thing in the world? It is people, it is people, it is people**
**About You**
You are enthusiastic, dedicated, results-driven, and committed to providing efficient and effective operation, support of all computer systems in use at the Prison. You develop and maintain positive human relations procedures that ensure effective and efficient management of equipment and information and conduct physical inspections to ensure relevant policies and procedures are being utilised. You are a respectful and professional person who demonstrates exceptional moral values in everything that you do.
**About the Role**
Reporting to the ITS Service Delivery Manager you will be This role is responsible for the efficient and effective operation, support of all computer systems in use at the Prison and when new computer systems are required the IT Support Officer is responsible for the development, installation and maintenance. You will contribute significantly in ensuring that a safe, secure environment is maintained at all times through the implementation, management and support of electronic information systems, protocols and procedures.
***_To be successful in the role, you will have:_**
- Recognised industry qualifications or certifications.
- At least one years IT Support experience.
- Proven experience in server, desktop and computer peripheral maintenance.
- Proven analytical and problem-solving abilities with excellent interpersonal skills.
- Ability to analyse, identify and resolve computer and information system problems.
- Knowledge of data backup and archiving systems and strategies.
- Demonstrate appropriate behaviour which supports the operational objectives and philosophy of the Prison.
- Diplomacy, empathy and well developed written and oral communication skills suitable for effective liaison with business contacts and clients.
- Ability to communicate effectively with users from differing cultural and technical backgrounds.
- Demonstrated understanding of the ‘Treaty of Waitangi’, its principles and related contemporary issues.
- Detailed practical knowledge of:
- Microsoft Windows Server administration including Active Directory
- Microsoft Windows Professional support
- Microsoft Office support
- This is a position of trust and responsibility and to support this we will conduct a thorough probity assessment, which includes a national police check as an essential selection component for this role._
**About Auckland South Correctional Facility**
Serco opened Kohuora ASCF in Wiri, South Auckland in 2015, extending its portfolio in Asia Pacific. It is a state of the art facility, operated on behalf of the NZ Department of Corrections. We provide a safe and secure environment for over 900 male prisoners, with a strategic focus on better outcomes for Māori.
**Serco and Proud**
**Join Us**
If you are inspired to make a positive difference and would like to be considered
- Serco values of Trust, Care, Innovation and Pride underpin everything we do. We_
- are curious, creative and collaborative. Our people help in ways that matter._
- backgrounds including Maori and Pasifika. By joining Serco you will have access_
- to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace_
- Networks, led by colleagues who are passionate about diversity, inclusion and_
- belonging._
- NOTE: Google Chrome is the preferred browser to access Serco careers website_
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