Sales Support Consultant

3 days ago


Auckland, Auckland, New Zealand This is an IT support group Full time
About the Role

In this fast-paced and dynamic position, you'll manage orders, support customer relationships, and coordinate with internal teams like warehouses, accounts, and carriers. You'll ensure everything runs smoothly—from placing orders to post-sales follow-ups—all while working remotely from anywhere in Auckland, with occasional office days based in East Tamaki. This is a fixed-term contract opportunity for up to 12 months.

Key Responsibilities
  • Manage order processing, project coordination, and post-sales follow-ups.
  • Build trusted relationships by providing updates and seamless support.
  • Provide tailored solutions.
  • Collaborate with internal teams to ensure timely and accurate delivery.
  • Maintain accurate records in platforms like Salesforce and JDE.
What You'll Bring
  • Demonstrated ability to deliver exceptional customer experiences, with a strong focus on maintaining high standards of positive and solution-oriented service.
  • Strong communication skills and a professional, proactive attitude.
  • Confidence with systems like Salesforce and Microsoft Office.
  • Attention to detail and ability to work independently in a flexible environment.
What We Offer
  • Flexible working arrangements and competitive pay.
  • Whānau/Family Leave to support what matters most.
  • Generous staff discounts on Fisher & Paykel and Haier products.
  • Life and disability insurance, discounted medical cover, and access to our superannuation scheme.
  • A vibrant workplace with a subsidised staff café and free on-site parking.
Application Process
  • Online Video Assessment: Showcase your customer service skills and passion for this role through our engaging video screening process, which will take approximately 10-15 minutes of your time.
  • Online Panel Interview: Shortlisted applicants will be invited to an online panel interview for a two-way discussion, taking approximately 45 minutes to an hour.
  • Background Checks: We partner with a third-party vendor to conduct pre-employment checks, including verification with two professional referees and a Ministry of Justice check.

Apply Today Submit your CV and cover letter to join a team that truly values its people. Please note that applicants must hold New Zealand citizenship or permanent residency.

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