Sales Consultant Support Expert

3 days ago


Auckland, Auckland, New Zealand This is an IT support group Full time

Fisher & Paykel Appliances, a global leader in designing innovative, people-centred products, seeks a highly skilled Sales Support Consultant to join their team. This role is an essential part of delivering exceptional service while supporting sales teams across New Zealand and Australia.

As a Sales Support Consultant, you will be responsible for managing orders, building trusted relationships with customers, and coordinating with internal teams such as warehouses, accounts, and carriers. You will work remotely from anywhere in Auckland, with occasional office days based in East Tamaki, ensuring seamless support for customers in these markets.

This is a fixed-term contract opportunity for up to 12 months. If you are a detail-oriented individual with strong communication skills and a professional attitude, we encourage you to apply.

Key Responsibilities:

  1. Manage Order Processing: Ensure timely and accurate delivery of orders, resolving any issues that may arise.
  2. Build Trusted Relationships: Provide updates and seamless support to customers, fostering long-term relationships.
  3. Provide Tailored Solutions: Work with customers to understand their needs and provide solutions that meet their expectations.
  4. Collaborate with Internal Teams: Coordinate with warehouses, accounts, and carriers to ensure smooth order processing.
  5. Maintain Accurate Records: Update records in platforms like Salesforce and JDE, ensuring accurate tracking and reporting.

Requirements:

  • Demonstrated ability to deliver exceptional customer experiences, maintaining high standards of positive and solution-oriented service.
  • Strong communication skills and a professional, proactive attitude.
  • Confidence with systems like Salesforce and Microsoft Office.
  • Attention to detail and ability to work independently in a flexible environment.

Benefits:

  1. Flexible working arrangements and competitive pay.
  2. Whānau/Family Leave to support what matters most.
  3. Generous staff discounts on Fisher & Paykel and Haier products.
  4. Life and disability insurance, discounted medical cover, and access to our superannuation scheme.
  5. A vibrant workplace with a subsidised staff café and free on-site parking.

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