Ticketing Service Owner

3 months ago

Auckland City, New Zealand Auckland Transport Full time

**Drive seamless operation and technical management of AT's ticketing solutions.**:

- ** Auckland Integrated Fare System (AIFS) and contactless payment systems**:

- ** Permanent opportunity, Viaduct location**

Auckland Transport (AT) is leading the development of transport infrastructure and solutions that enable healthy and accessible communities. Regardless of your choice to walk, cycle, drive, take the ferry or train, we are passionate about working together to deliver safe, efficient, innovative and sustainable options whilst providing a transport system that will create a vibrant and connected Auckland.

We are on a journey and working to shape our organisation through an ambitious transformation programme providing for a more effective and efficient AT.

Delivering Auckland's transport solution on such a mammoth scale is no mean feat and we need a talented team to ensure we are up to this task.

**Te Whiwhinga mahi | The opportunity**

As the Ticketing Service Owner works alongside the business owner in the operations space and is a pivotal role within Auckland Transport, tasked with ensuring the seamless operation and technical management of AT's ticketing solutions.

This includes the Auckland Integrated Fare System (AIFS) and contactless payment systems, which are critical components of Auckland's public transport infrastructure.

You will be the central figure responsible for defining, maintaining, and enhancing these services, ensuring they meet both operational excellence and business objectives.

**Ko koe tēnei | About you**

You will bring significant experience in IT operational management / service delivery management roles. You will have strong experience effectively managing external/third parties and show customer focus.

You will ideally have some experience in managing complex ticketing systems or similar technology solutions alongside the following:

- Strong understanding of fare systems and contactless payment technologies.
- Leadership (ability to form virtual teams and influence)
- Excellent organizational and communication skills
- Technical capability
- Excellent written skills
- Problem-solving skills and a proactive approach to operational challenges
- Highly developed relationship and interpersonal skills
- Calm under pressure
- Ability to work collaboratively with various stakeholders.

We are looking for the full spectrum of true leadership - progressive thinking, innovation, optimism, resilience and the vision and commitment to build this critical part of our business.

**Ko wai mātou | About us & Nōu te rourou - What's in it for you?**

At AT, we embrace inclusion and fully support building a diverse workplace where people come first and we feel safe, respected, valued and supported, inclusive of our differences. Our values are more than just words - they are integral to everything we do. Manaakitanga - We care, Tiakitanga - Safe with us, Whanaungatanga - We connect, Auahatanga - Better, bolder, together.

Our flexible working initiative empowers our people to work flexibly whilst meeting the needs of our customers, the organisation and the individual.

In addition, we also offer:

- Investment in your professional development and training
- Opportunity for greater leadership and accountability
- Modern CBD (Wynyard Quarter) waterfront-based office
- Paid parental and partner leave
- Study assistance
- Health and Wellbeing benefits
- Professional memberships

Applications 1st September 2024

LI-RS1

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