Ticketing Transformation Manager

3 months ago


Auckland City, New Zealand Auckland Transport Full time

**Lead Auckland Transport's ticketing and transformation roadmap**:

- ** National Ticketing System (NTS) and Open Loop projects**:

- ** Permanent opportunity, Viaduct location**

Auckland Transport (AT) is leading the development of transport infrastructure and solutions that enable healthy and accessible communities. Regardless of your choice to walk, cycle, drive, take the ferry or train, we are passionate about working together to deliver safe, efficient, innovative and sustainable options whilst providing a transport system that will create a vibrant and connected Auckland.

We are on a journey and working to shape our organisation through an ambitious transformation programme providing for a more effective and efficient AT.

Delivering Auckland's transport solution on such a mammoth scale is no mean feat and we need a talented team to ensure we are up to this task.

**Te Whiwhinga mahi | The opportunity**

In this critical leadership role, you will lead Auckland Transport's ticketing and transformation roadmap through three phases:

- Open Loop
- Account-based National Ticketing Solution (NTS), and
- MaaS (Mobility as a Service)

You will have the overarching responsibility for the technical transition and transformation of both National Ticketing System (NTS) and Open Loop projects; by using their proven extensive technical experience

You will lead, motivate, empower, and align a team of solution architects, process engineers, change managers and data architects to support the payment technology and process transformation and transition at different stages.

**Ko koe tēnei | About you**

You will bring proven successful experience leading the technical rollout of technology solutions that require significant user change and transition to new products alongside at least 10 years' experience working in project teams delivering customer facing technology solutions

You will have prior experience working with the technology, data and services associated with public transport ticketing solutions (preferably AT HOP) as well as some of the following:

- Tangible evidence of successful delivery of technology solutions, services and products
- Facilitation and development of strategies to meet customers needs
- Experience of working in partnership with a wide range of internal & external stakeholders to create excellent services
- Experience with open-loop ticketing solutions

We are looking for the full spectrum of true leadership - progressive thinking, innovation, optimism, resilience and the vision and commitment to build this critical part of our business.

**Ko wai mātou | About us & Nōu te rourou - What's in it for you?**

At AT, we embrace inclusion and fully support building a diverse workplace where people come first and we feel safe, respected, valued and supported, inclusive of our differences. Our values are more than just words - they are integral to everything we do. Manaakitanga - We care, Tiakitanga - Safe with us, Whanaungatanga - We connect, Auahatanga - Better, bolder, together.

Our flexible working initiative empowers our people to work flexibly whilst meeting the needs of our customers, the organisation and the individual.

In addition, we also offer:

- Investment in your professional development and training
- Opportunity for greater leadership and accountability
- Modern CBD (Wynyard Quarter) waterfront-based office
- Paid parental and partner leave
- Study assistance
- Health and Wellbeing benefits
- Professional memberships

Applications 1st September 2024

LI-RS1



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