Service Owner-events, Testing, Application Support

1 month ago

Wellington City, New Zealand New Zealand Government Full time

We've an exciting opportunity in CCS Planning Design and Delivery - Design Support where we are looking for a new Service Owner (L1) to lead and deliver our service offerings for Events & Channel Management, Testing and Application Support.
Mō mātou - About us
Te Tari Taake Inland Revenue plays a critical role in improving the economic and social wellbeing of Aotearoa, New Zealand.
We are committed to Te Tiriti o Waitangi 'Treaty of Waitangi' commitments and using these guiding principles in our work for and with Māori customers and our employees, their whānau, hapū and iwi.
At Inland Revenue (IR), we truly embrace diversity and inclusion and promote a flexible and supportive work environment that meets the needs of our people and business.
Mō te roopu - About the Customer and Compliance Service - Planning Design and Delivery Team CCS-PDD)
Planning Design and Delivery (PDD) is a shared centralised service. Our purpose is to optimise business outcomes, customer experience and the effectiveness and efficiency of Inland Revenue's operations. We work alongside our business partners in Customer and Compliance Services (CCS), and across IR, to understand our work and change program and be able to support consistent planning and prioritisation of our work. We manage the design and implementations of all changes to IR's core tax and social policy systems and related business processes.
Mō te tūnga - About the role
Our Service Owners in CCS PDD each have end-to-end responsibility for a service area and team. They also provide leadership in their wider group. Service Owners bring a strong customer improvement focus and champion IR's customer-centric culture.
This role may be based in any IR location within NZ. Here is some more detail about the service area we are seeking a Service Owner for.
Events, Testing and Application Support
This Service Owner leads a regionally diverse team that provide a range of services for CSS, including:

- Ensuring key system and business driven events and activities using IR print mail services are carefully planned, integrated, and managed
- Management of vendors for IR postal services
- Management, coordination, and delivery for IR testing requirements for IR's tax and social policy system START
- Management, coordination and delivery of the issue resolution process and practices for IR core tax and social policy system START, across PDD to ensure effective issue resolution
- Support CCS-PDD's release management approach, including early life support and post release quality assurance activities related to our START system

Mōu - About you
**To join our Service Owner team, we're looking for people who**:

- Are highly customer-centric in your approach to providing solutions and outcomes (at a customer lifecycle or segment level)
- Bring some experience of leading through change and are passionate about supporting people as they learn new and different approaches to their work
- Have leadership experience, including coaching and developing people to build their capability and deliver better business outcomes
- Have experience in leading, managing of testing and/or issue resolution
- Have experience in managing commercial partnerships to deliver service offerings
- Have good understanding or experience of governance practices and principles
- Partner well with others to design, deliver and integrate solutions to enhance customer experience and compliance
- Have a sound understanding of Service Now and JIRA (or similar platforms) preferred

Applications close at 5pm on Monday, 21 October 2024.
We're offering great flexibility, support, and development opportunities unique to you and your aspirations so that you can bring your whole self to work and thrive with us.

  • Service Owner-Events, Testing, Application Support

    3 weeks ago

    Wellington, New Zealand New Zealand Government Full time

    We've an exciting opportunity in CCS Planning Design and Delivery - Design Support where we are looking for a new Service Owner (L1) to lead and deliver our service offerings for Events & Channel Management, Testing and Application Support.Mo matou - About us Te Tari Taake Inland Revenue plays a critical role in improving the economic and social wellbeing of...

  • Service Owner-Events, Testing, Application Support

    1 month ago

    Wellington, New Zealand Cgr Services Full time

    We've an exciting opportunity in CCS Planning Design and Delivery - Design Support where we are looking for a new Service Owner (L1) to lead and deliver our service offerings for Events & Channel Management, Testing and Application Support. Mo matou - About us Te Tari Taake Inland Revenue plays a critical role in improving the economic and social wellbeing...

  • Service Owner-Events, Testing, Application Support

    1 month ago

    Wellington, New Zealand New Zealand Government Full time

    We've an exciting opportunity in CCS Planning Design and Delivery - Design Support where we are looking for a new Service Owner (L1) to lead and deliver our service offerings for Events & Channel Management, Testing and Application Support.Mo matou - About us Te Tari Taake Inland Revenue plays a critical role in improving the economic and social wellbeing of...

  • Service Owner-Events, Testing, Application Support

    1 month ago

    Wellington, New Zealand Cgr Services Full time

    We've an exciting opportunity in CCS Planning Design and Delivery - Design Support where we are looking for a new Service Owner (L1) to lead and deliver our service offerings for Events & Channel Management, Testing and Application Support.Mo matou - About usTe Tari Taake Inland Revenue plays a critical role in improving the economic and social wellbeing of...

  • Service Owner-Events, Testing, Application Support

    4 weeks ago

    Wellington, New Zealand Cgr Services Full time

    We've an exciting opportunity in CCS Planning Design and Delivery - Design Support where we are looking for a new Service Owner (L1) to lead and deliver our service offerings for Events & Channel Management, Testing and Application Support.Mo matou - About usTe Tari Taake Inland Revenue plays a critical role in improving the economic and social wellbeing of...

  • Service Owner-Events, Testing, Application Support

    4 weeks ago

    Wellington, New Zealand Cgr Services Full time

    We've an exciting opportunity in CCS Planning Design and Delivery - Design Support where we are looking for a new Service Owner (L1) to lead and deliver our service offerings for Events & Channel Management, Testing and Application Support.Mo matou - About us Te Tari Taake Inland Revenue plays a critical role in improving the economic and social wellbeing of...

  • Service Owner-Events, Testing, Application Support

    1 month ago

    Wellington, New Zealand Cgr Services Full time

    We've an exciting opportunity in CCS Planning Design and Delivery - Design Support where we are looking for a new Service Owner (L1) to lead and deliver our service offerings for Events & Channel Management, Testing and Application Support.Mo matou - About usTe Tari Taake Inland Revenue plays a critical role in improving the economic and social wellbeing of...

  • Service Owner-Events, Testing, Application Support

    4 weeks ago

    Wellington, New Zealand Cgr Services Full time

    We've an exciting opportunity in CCS Planning Design and Delivery - Design Support where we are looking for a new Service Owner (L1) to lead and deliver our service offerings for Events & Channel Management, Testing and Application Support.Mo matou - About usTe Tari Taake Inland Revenue plays a critical role in improving the economic and social wellbeing of...

  • Events Specialist

    3 months ago

    Wellington City, New Zealand New Zealand Customs Service Full time

    An exciting opportunity to join NZ Customs as an Events Specialist is now available. This role is a full-time permanent position based in our Wellington Customhouse. If you have excellent planning and coordination skills, we have a great opportunity for you to work with teams across Customs and other agencies to plan high-level internal and external events,...

  • Senior Test Analysts

    6 months ago

    Wellington City, New Zealand Planit Testing Full time

    **Description**: We are growing! Do you believe in quality and have a passion for what you do? We have a number of really awesome opportunities for people like you, as we are seeing high demand for our quality people. We are looking for people with 4+ years testing experience, great personality, a can-do attitude, who can think outside the box and are...

  • Senior Test Engineer

    6 months ago

    Wellington City, New Zealand New Zealand Customs Service Full time

    Are you a customer focused Test Engineer who has the drive to move us forward with a shift-left and automate-first approach - Ability to work across an innovative multi-agency Product, a unique opportunity in the New Zealand Public Sector - Be a part of making genuine change to how we deliver value to our customers and users - Flexible working + 3 extra...

  • Duty Manager

    4 weeks ago

    Wellington, New Zealand Whisky And Wood Events Full time

    About the role Whisky and Wood is looking for an experienced Duty Manager & Events Co-Ordinator to join our talented team on a contract basis. Based in the heart of Te Aro, Wellington, this role will be responsible for overseeing the smooth operation of our event venues and co-ordinating all aspects of our corporate and private event bookings.What you'll be...

  • Duty Manager

    4 weeks ago

    Wellington, New Zealand Whisky And Wood Events Full time

    Whisky and Wood is looking for an experienced Duty Manager & Events Co-Ordinator to join our talented team on a contract basis. Based in the heart of Te Aro, Wellington, this role will be responsible for overseeing the smooth operation of our event venues and co-ordinating all aspects of our corporate and private event bookings. What you'll be doing Manage...

  • Duty Manager

    1 month ago

    Wellington, New Zealand Whisky And Wood Events Full time

    Whisky and Wood is looking for an experienced Duty Manager & Events Co-Ordinator to join our talented team on a contract basis. Based in the heart of Te Aro, Wellington, this role will be responsible for overseeing the smooth operation of our event venues and co-ordinating all aspects of our corporate and private event bookings.What you'll be doingManage the...

  • Duty Manager

    4 weeks ago

    Wellington, New Zealand Whisky And Wood Events Full time

    Whisky and Wood is looking for an experienced Duty Manager & Events Co-Ordinator to join our talented team on a contract basis. Based in the heart of Te Aro, Wellington, this role will be responsible for overseeing the smooth operation of our event venues and co-ordinating all aspects of our corporate and private event bookings.What you'll be doingManage the...

  • Duty Manager

    4 weeks ago

    Wellington, New Zealand Whisky And Wood Events Full time

    Whisky and Wood is looking for an experienced Duty Manager & Events Co-Ordinator to join our talented team on a contract basis.Based in the heart of Te Aro, Wellington, this role will be responsible for overseeing the smooth operation of our event venues and co-ordinating all aspects of our corporate and private event bookings.What you'll be doing Manage the...

  • Application Support Analyst

    7 months ago

    Wellington City, New Zealand Potentia Full time

    **About the Company**: We are collaborating with New Zealand's premier corporate travel management agency, renowned for delivering innovative, sustainable, and future-focused travel and event management solutions. Serving over a thousand clients across a variety of sectors, their mission is to be the preferred travel management partner for businesses...

  • Product Owner

    1 week ago

    Wellington City, New Zealand New Zealand Customs Service Full time

    Opportunity to work across an innovative multi-agency Product, a first of its kind for the New Zealand Public Sector - Be a part of delivering value that secures NZ's border and protects our communities from harm - Flexible working + 3 extra Customs' service leave days **New Zealand Traveller Declaration** The New Zealand Traveller Declaration (NZTD) is...

  • Test Automation Engineer

    2 months ago

    Wellington City, New Zealand New Zealand Customs Service Full time

    Helping to move us forward, drive a shift left, and have an automate first approach. - As an active hands-on automation engineer within the team, showcasing best practices and assisting others to advocate continuous improvement. - Experience working in a great Testing Practice where you support what you develop working within a collaborative, high performing...

  • Application Developer

    2 months ago

    Wellington City, New Zealand New Zealand Customs Service Full time

    See the tangible impacts of your coaching, creativity and problem solving abilities for your team, travellers and our officers We need an experienced Applications Developer to join our Information Services team. This is a full-time permanent position based in Wellington Customhouse. **About this role | Mō tēnei tūranga mahi** Our Travel team currently...