Junior Customer Care Associate

6 months ago


New Zealand Rentokil Full time

**Exciting Junior Opportunity at a Global Organization**

Are you looking to kickstart your career with a renowned global company? We have an exciting entry-level position available that could be the perfect fit for you Join us in our Auckland office, based in Mt Wellington on a **permanent, full-time basis**. We offer a competitive starting salary, comprehensive medical coverage, and even on-site parking for your convenience.

As a **Junior Customer Care Associate**, you'll be an essential part of our dynamic team. Reporting to our Administration Team Leader, you'll be crucial in delivering exceptional customer service and providing administrative support to help us grow and retain our National Accounts portfolio.

**Your responsibilities will include**:

- Assisting with customer requests and managing the ticket system
- Handling day-to-day administrative tasks for National Accounts
- Offering phone support to our National Account customers
- Assisting with client invoicing on a monthly basis
- Ensuring Key Performance Indicators are met by managing client portals
- Collaborating with internal teams to meet service requests and ensure accurate invoicing
- Monitoring and following up on overdue service requests

**To succeed in this role, you'll need**:

- Some experience in a customer service or business administration role
- Strong verbal and written communication skills
- The ability to adapt quickly and proficiency in using IT tools
- The capability to work effectively under pressure while maintaining a positive attitude
- A practical approach to handling business challenges

Join Rentokil Initial, a global leader in business services. We operate in major economies worldwide and have a strong presence in New Zealand. With around 36,000 employees across 70 countries, we offer the stability of a global organization combined with the spirit of a local company.

**Testimonials from Rentokil Initial employees.**

“The onboarding and training I’ve received has been amazing.” At Rentokil Initial, there’s a real focus on teamwork, collaboration, support and communication.”

Renay Fagan

Customer Service Consultant

"I have been with Rentokil Initial for 15 years and they have always been there and supportive of me...so I have tried to carry that on as a manager myself."

Deb Morris

Customer Service Manager



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