Associate Director Digital Fx Distribution
5 months ago
Associate Director Digital FX Distribution
Permanent full-time role
Based in Britomart, Auckland
Mō te tūranga | About the Role
A fantastic opportunity exists to join our Corporate and Business team within Financial Markets at Westpac. As part of the Financial Markets Solutions team, you will be responsible for connecting customers to Financial Markets products and services via proprietary bank platforms and Multi Dealer Portals. You will manage a portfolio of customers who primarily transact via these platforms and will aim to enhance and optimise their digital experience.
This role is responsible an uplift in our digital support for FX customers through educating and supporting the entire Corporate, Government and Business FX customer base and identifying areas for improvement or change. This role is the sole digital distribution focussed role within a risk management solutions team and will be responsible for supporting and educating the financial markets business and solutions team where digital excellence is required.
You will be responsible for:
- Proactively helping customers optimise their digital foreign exchange tools and connecting them to the platform’s full suite of capabilities in a timely and efficient manner.- Providing training and support to dealers and stakeholders on Westpac’s platform capabilities.- Supporting day to day requests from customers on platform capabilities, digital platform onboarding and performing troubleshooting with customers to solve platform related problems.- Managing a portfolio of ~250 digital low touch customers across Large Corporate, Government and Business.- Supporting growth in products dealt over digital platforms, reducing manual deals, tracking eFX volumes and optimising margins.- Connecting into Westpac FM Australia to ensure oversight of changes to FX or international payment platforms, influencing prioritisation of NZ requirements and conducting testing for New Zealand.- Identifying and referring customers who would benefit from a FX risk management solution to the solutions team.- Providing FX execution support for the Corporate and Solutions team and customer base.- Identifying areas for uplift to our digital offering and influence key stakeholders to get these delivered.- Adhoc initiatives or projects relating to digital distribution or the Financial Markets business.
Nā tāu rourou | What will you bring?- 5+ years’ experience in Foreign Exchange and digital customer platforms- Strong customer relationships- Analysis and problem solving skills- Passion for customer experience- Experience in developing and maintaining key client and stakeholder relationships- Excellent teamwork and communication skills- Strong numerical and analytical skills- NZFMA Accreditation or ability to sit within six months of joining
Westpac Hei Wāhi Mahi | Working at Westpac
In addition to immersing yourself in a supportive team environment, you'll receive some great job perks and benefits including:
- 4 weeks standard holiday + 5 additional days of wellbeing leave to support you to be your best- Additional purchased leave options up to 4 weeks per year- Banking benefits, insurance discounts and superannuation scheme- Growth and development - we provide opportunities for development and promote internal mobility- Recognition - we recognise and reward our star performers- School holiday subsidy - help you balance work and family during school holiday- 2 Volunteer days per year
Ko mātou tēnei | Our Organisation
At Westpac, we’re working together to build a fairer and stronger New Zealand for our people, customers, and communities. For over 160 years we’ve been driven by our purpose to Create Better Futures Together.
What makes us unique are the incredible people we’re lucky enough to have walk through our doors every day. The giant ‘W’ on our building doesn’t just stand for Westpac - it says, double you. We’re a place that values, rewards and recognises individuality. Where you can be your whole self, your true self, and your best self. We’re recognised as a place where talent is developed, where passions are fuelled and where ambitions of all shapes and sizes thrive. And it all starts with you
The people of Aotearoa, New Zealand hail from many cultures and backgrounds. At Westpac New Zealand, we draw on this enormous talent pool to cultivate a team rich in ability and empowered to reach its full potential. Our aim is to be brave challengers, celebrating our differences and relentlessly advocating for our customers. It starts with us - we believe that when we care deeply and do our best for our people, they’ll do their best for our customers. We encourage people from all walks of life to apply, including those who are neurodiverse, have chronic health conditions or disabilities - your attitude and passion are as important to us as your experience, qualifications and capabilities.
Mahi tahi tātou, kaha ake tātou | Together Greater
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