Customer Care Specialist

1 month ago


New Plymouth, New Zealand Tsb Bank Full time

We've got locations across the motu and offer various types of flexible and remote working options. So, whether you're looking for a role in Banking, Risk, Finance, or something else, browse our current vacancies to find the right job for you. If you don't see what you're looking for, bookmark this page, and check back soon.Customer Care SpecialistBased in Auckland or New PlymouthPermanent, Full timeAt TSB, you'll be part of a profit for purpose organisation, that empowers and enables you to be your best and make a positive difference for the people you work with, and the communities you are part of.About the RoleThe Customer Care Specialist position is our first point of contact, responsible for delivering key messages and having meaningful quality conversations that educate and engage with our customers. The role provides pro-active support to customers who are experiencing financial stress through managing and minimising loan arrears and other forms of credit control activity.Who are you?Key to this role is the ability to identify options that assist our customers in managing their financial commitments and develop an appropriate and effective management strategy.You will have a vast understanding of relevant legislation and experience in the financial industry, which will ensure your success in the role.Your positive can-do influence, high levels of empathy, and emotional quotient allow you to understand, use, and manage your emotions in positive ways to communicate effectively with others, and ensure you know how to overcome challenges to defuse conflict and provide specialist care.In this role, you can expect to:Work with external professionals to achieve a balanced outcome for customers and the Bank.Apply a customer-centric 'solutions' focus that seeks to provide timely intervention, appropriate strategies, and effective actions.Build relationships with customers by delivering meaningful quality conversations and exercising strong communication and negotiating skills.We are looking for candidates who have:New Zealand Certificate in Financial Services Level 5 or equivalent.Previous experience in a credit control role, preferably with vulnerable customers.Lending experience is beneficial, with 5+ years' experience working in financial services.What's in it for me?At TSB, we're small enough to really care about our customers but big enough to have great rates, innovative products, and digital solutions. We are looking for people to help us achieve our goal of being the easiest bank to deal with.We aim to create remarkable experiences for our people, who in turn create remarkable experiences for our customers.By working with us, you'll be a part of a profit for purpose organisation. We're 100% owned by Toi Foundation, a philanthropic trust, and our annual dividends contribute to Toi's transformational impact in our community.We believe that we all bring something unique to our workplace and when we are encouraged to be ourselves, TSB is stronger for it. That's why we're committed to supporting your wellbeing, creating space for you to be your best self, both in and out of work, and enabling you to make a meaningful difference in our communities.If you are ready to get stuck in as part of a collaborative team where you're supported to be your best self…. Apply NowClosing date for applications is 5.00 p.m., Tuesday 10th December 2024.
#J-18808-Ljbffr



  • New Plymouth, New Zealand Tsb Full time

    Add expected salary to your profile for insightsAt TSB, you'll be part of a profit for purpose organisation, that empowers and enables you to be your best and make a positive difference for the people you work with, and the communities you are part of.About the RoleThe Customer Care Specialist position is our first point of contact, responsible for...


  • New Plymouth, Taranaki, New Zealand NZ Optics 2015 Ltd Full time

    Job SummaryWe are seeking an experienced Optometrist to join our long-established, independent family practice in a beautiful coastal town. As a Senior Eye Care Specialist, you will have the opportunity to work with a well-equipped practice and a highly skilled ancillary staff.About UsNZ Optics 2015 Ltd is a reputable practice with over sixty years of...

  • Lexus Customer Care

    1 week ago


    New Zealand Toyota New Zealand Full time

    **Lexus Customer Care** - Are you excited by the opportunity to work in a fast paced and dynamic industry' Do you have a passion for customer service, and enjoy being part of a successful team' If yes, then this is a superb opportunity to join our Lexus of Christchurch team in a Customer Care role._ Lexus of Christchurch is looking for a Customer Care...


  • New Plymouth, Taranaki, New Zealand Taranaki Full time

    We are seeking a highly skilled and experienced General Practitioner Lead to join our clinical team at Whaitara Health Centre in Whaitara. As a key member of our team, you will provide exceptional clinical leadership and support to our healthcare providers, ensuring high-quality patient care and contributing to the growth and development of our...


  • New Plymouth, New Zealand The Ultimate Care Group Full time

    **REGISTERED NURSE OPPORTUNITIES** The Ultimate Care Group is a privately owned Specialist Residential Aged Care Services Provider. We offer rest home, hospital, and dementia care to the elderly in 19 residential facilities throughout New Zealand. We have **opportunities available** for experienced Registered Nurses - situated in Lower Vogeltown, New...


  • New Zealand North Beach Full time

    **Customer Care Coordinator** **Auckland**: **Type** Full time **Description** North Beach is currently looking for a Customer Service Coordinator to join the Customer Care and Ecommerce team. This is a full time position based in our Albany Head Office, responsible for driving customer satisfaction and owning general administrative functions. Daily...

  • Team Leader

    7 months ago


    New Zealand Mecca Brands Pty Ltd Full time

    We are looking for a passionate and inspiring Team Leader to join our rapidly growing Customer Care team, helping to ensure our customers have a seamless experience every time, regardless of the complexity of their issue! The Role You Could Play: Leading a team of our Customer Care Specialists, you will be responsible for ensuring we are delivering the...


  • New Zealand North Beach Full time

    **Customer Care Coordinator** **Auckland**: **Type** Full time **Description** North Beach is currently looking for a Customer Service Coordinator to join the Customer Care and Ecommerce team. This is a full time position based in our Albany Head Office, responsible for driving customer satisfaction and owning general administrative functions. Daily...


  • New Plymouth, New Zealand Powerco Full time

    Flexi-time, flexi-locations, flexi-days, we do it all - Fully subsidised medical and life insurance - Great career development and long-term career opportunities. **Senior Solutions Specialist** **New Plymouth, Tauranga & Wellington with flexible working options available** Are you passionate about designing and delivering innovative solutions? Do you...


  • New Plymouth, New Zealand GPC Asia Pacific Full time

    **Monday - Friday 8am-5.o0pm + Rostered Saturday (42.5 Hours)**: - ** Fantastic opportunity to utilise your automotive knowledge**: - ** Great company culture & plenty of opportunity to progress** **NAPA** - NZ’s newest Trade and Specialist customer focussed business delivering on our CVP of Market Leading Range, NAPA Know How and Everyday Great Value....


  • New Plymouth, New Zealand Powerco Full time

    Flexible working options available! - Fully subsidised medical and life insurance - Great career development and long-term career opportunities. **Senior Quality Assurance Specialist** New Plymouth, Tauranga & Wellington with flexible working options available This just might be the opportunity you are looking for. The Senior Quality Assurance Specialist...


  • New Plymouth, New Zealand Taranaki Full time

    Nau mai, haere mai ki Health New Zealand | Te Whatu Ora TaranakiTaranaki Whanui He Rohe Oranga - Taranaki Together, A Healthy CommunityJoin Health New Zealand's Taranaki as a Diabetes Specialist Dietitian.Position: NZ Registered Dietitian with current APCType: Full-time, Monday to Friday, Fixed Term ContractJob-sharing: Option available for part-time work...


  • New Plymouth, New Zealand Powerco Full time

    Senior Solutions Specialist New Plymouth, Tauranga & Wellington with flexible working options available Are you passionate about designing and delivering innovative solutions?Do you want to put your technical, analytical, and problem-solving skills to use in supporting key initiatives and driving positive business change?If so, we have an exciting...

  • Care Coordinator

    4 weeks ago


    New Plymouth, New Zealand Access Community Health Full time

    We have a permanent opportunity available for a Care Coordinator to join our supportive and friendly team based in our Taranaki office.Ko wai matou? | Who are we?Access Community Health (Hauora-Tara-A-Whare) is a leading provider of home-based healthcare and support. Our nationwide teams of over 4,000 support workers and registered nurses support people to...


  • New Zealand Potentia Full time

    Our client is a rapidly growing SaaS company, that is on a mission to empower businesses in efficiently managing health and safety. They are currently seeking a dynamic and customer-focused individual to join their team as a Customer Success Specialist for a full-time remote position. **Key Responsibilities**: - Act as the primary point of contact for...

  • Senior Specialist

    7 hours ago


    New Plymouth, New Zealand Powerco Full time

    Senior Solutions SpecialistNew Plymouth, Tauranga & Wellington with flexible working options availableAre you passionate about designing and delivering innovative solutions?Do you want to put your technical, analytical, and problem-solving skills to use in supporting key initiatives and driving positive business change?If so, we have an exciting opportunity...


  • New Plymouth, Taranaki, New Zealand Health New Zealand - Te Whatu Ora Taranak Full time

    About the RoleA dynamic opportunity exists for a motivated and experienced Adult Psychiatrist to join our team at Taranaki Base Hospital, New Plymouth. As a permanent, four-day per week vacancy, you will work closely with a dedicated team of medical, nursing, and allied health staff in a community setting catering to individuals with complex needs requiring...

  • Specialist Patrolman

    4 weeks ago


    New Plymouth, New Zealand This Is An It Support Group Full time

    Job Posting End Date: January 6, 2025Job Location: New PlymouthJob Description: Nau mai haere mai ki ta matou whanau | Welcome to our Fulton Hogan Family. Life at Fulton Hogan is about making the most of the opportunities, taking responsibility, having a crack, being accountable, and making it happen. We live by our REAL values – Respect, Energy & Effort,...

  • Specialist Patrolman

    1 month ago


    New Plymouth, New Zealand Fulton Hogan Full time

    Job Posting End Date January 6, 2025 Job Location New Plymouth Job Description Nau mai haere mai ki tā mātou whānau |Welcome to our Fulton Hogan Family Life at Fulton Hogan is about making the most of the opportunities, taking responsibility, having a crack, being accountable and making it happen. We live by our REAL values - Respect, Energy &...


  • New Plymouth, New Zealand Warehouse Stationery Full time

    Company Description Our business is passionate about the best people, products and quality customer service. We are New Zealand's biggest success story and continue to drive service standards - that's where you come in - are you willing to be the best and work with the best? **Job Description**: We currently have multiple permanent positions available in...