Customer Service Coordinator
4 months ago
Full-Time position - 40 hrs per week
- Join our growing company
- Based in Christchurch, NZ
This role is a unique mix of front office reception, property management, and customer service and will give you a great opportunity to learn new skills in a supported learning environment.
**About the Role**
- Full Time position
- Roster: 40 hours per week, rotating roster from Monday to Saturday
- Additional hours may be required for urgent or emergency matters
- Operate the day-to-day front desk reception area
- Assist with the ongoing property coordination of our student accommodation
- Conduct room inspections & provide general administration & banking duties
- Assist residents with enquiries related to their residency, studies, general needs and overall well-being
- Liaise with Property Manager regarding building facilities management including external contractors, maintenance, housekeeping, security etc.
- Be an active member of the emergency response team during shift times
**About You**
- A focus on service and quality with the passion to deliver outstanding experiences
- Customer service experience in the accommodation industry
- Experience in a University Environment (highly regarded)
- Experience with Star Rez Property Management System (highly regarded)
- Be culturally aware and understanding of different cultures
- Police Vetting Check (required)
**About UniLodge**
UniLodge is the leading provider of student accommodation in Australia and New Zealand and is currently in an exciting growth cycle. With a growing portfolio of over 105 properties, encompassing over 31,000+ managed beds, it’s a very exciting time to join the UniLodge team
**Our Benefits and Culture**
Our culture is built on trust and engagement and we go the extra mile to make your career at UniLodge as rewarding as possible.
- A diverse culture that is friendly, fun and collaborative
- Acknowledgement, rewards and benefits
- A multicultural & diverse environment
- Development and career advancement opportunities
- Benefits: On the Spot rewards, Annual Company awards, Long-Tenure leave, Well-Being Programs, Employee Assistance Program, Emerging Leader Program and more
**How to Apply**
We are a 2021 Circle Back Initiative Employer - We commit to responding to every applicant.
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