Customer Service Manager

4 days ago


Auckland City, New Zealand DB Schenker Full time

At **DB Schenker**, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 72,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are **Here to move**.

**The Role**

We are looking for an experienced and engaging **Customer Service Manager** to join our Contract Logistics team in **Auckland**.

In this past paced and dynamic role you will be responsible for managing customer activities and outcomes within contract logistics. The role is supported by a small team and is responsible for delivering a consistent and trusted brand experience and improving the overall customer experience.

**Key Responsibilities include**:

- Strengthen commercial relationships and further enhance growth through broadening relationships and driving multiple Customer Services teams to improve customer experience;
- Streamlining of customer retention service, systems and processes; ensuring a positive customer relationship is maintained and promoting a one team approach to serving the customer;
- Partner & assist with Sales and Operations to ensure the retention and growth of existing client base.
- Ensure the team has adequate resource and the appropriate skill-base to perform all duties required by the company and clients;
- Develop relevant measurable objectives and targets to demonstrate milestones and progress towards our growth strategy;
- Monitor the financial performance of existing Contract Logistics and Supply Chain clients.

**Competencies and Skills Required**:

- 3+ years’ experience in a customer/commercial leadership role within the Contract Logistics and Supply Chain industry;
- Experience of operational management and leadership of teams;
- Strong financial acumen;
- A well-developed continuous improvement focus;
- Excellent communication and interpersonal skills;
- Advanced skills in Microsoft Word, Excel, PowerPoint and Outlook.

**Benefits**:

- 4062714
- 4062716

Chancengleichheit und selbstbestimmte Teilhabe Schwerbehinderter und Gleichgestellter sowie eine respektvolle Zusammenarbeit sind innerhalb des DB Konzerns fest verankerte Grundsätze. Deshalb werden schwerbehinderte Bewerber bei gleicher Eignung bei bevorzugt berücksichtigt.


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