Ert Claims Management Consultant
2 days ago
**What will you be doing?**
In this role, you will provide simple and easy claims experiences for our customers through managing and processing Claims for both Tower and Toka Tu Ake EQC.
On a day to day basis you will be responsible for:
- Attend to customers claims inquiries as they occur via the phone, mail or online by accurately identifying the nature of the enquiry and responding in a timely and professional manner
- Resolving customer claims in a timely manner in line with our FIC requirements
- Ensure regular feedback to customer on the progress of all claims as per FIC requirements
- Ensure timely settlement following receipt of all relevant information including final assessor / investigator report
- Resolve customer complaints by attending to issues raised effectively and speedily and adhering to Company procedures
- Ensure all company preferred suppliers including assessors and investigator adhere to the company's service standards
- Ensure the escalation of complex or difficult claims to the Claims Team Leader and or Manager
**What you'll need**
You are a natural problem solver with a love for interacting and influencing customers and people by asking questions, showing empathy and understanding customers' needs - you love working with customers and it shows
**To be successful in this role, you will also be able to demonstrate the following**:
- Previous experience working in a Claims environment
- Previous experience working in a contact centre preferable
- Strong time management skills with the ability to manage multiple priorities at once
- Excellent attention to detail and accuracy as your responsibilities will be managing the end-to-end cycle of a claim
- Not afraid to ask others when you are unsure about something and vice versa, you are happy to also to help others
**What we'll bring to the table**
In addition to a competitive salary, we offer a range of perks and benefits to celebrate and look after our Tower employees.
**Highlights include**:
- A paid day off on your birthday, as well as two extra annual leave days every
- year and the option to buy an additional eight days of leave. So up to six weeks off
- Wellness leave instead of sick leave so you can proactively look after your health and wellbeing before you get sick
- Flexible workplace opportunities at our beautiful new Fanshawe St office
- Discounts on Tower insurance products of up to 50%
- Free Life Insurance of up to four times your annual base salary
- Paid parental leave top up for 12 weeks
- Retail deals and discounts
- Genuine career pathways and development opportunities both in our contact centres as well as Tower-wide
**Why you'll love working with Tower**
At Tower, we put our people first and pride ourselves on creating a diverse and inclusive space that provides opportunities for everyone to thrive. As a uniquely Kiwi and Pacific insurer operating for almost 150 years, with roots all the way back to Dunedin, we embrace and encourage our people to bring their whole selves to work.
We celebrate all ages, genders, sexual orientations, races, religions, and anything else that helps to make our people special. We are proud holders of the Rainbow Tick which is an important symbol for us.
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