Eqc Administrator

**Why you'll love working with Tower**

At Tower, we live and breathe our values - they are at the heart of every interaction. **Our people come first, **we pride ourselves on creating a diverse and inclusive space that allows our people to thrive. Encouraging everyone to bring their whole selves to work, we aim to represent the diverse communities we work in and with.

We also have a plan to lead our industry forward into a more customer-centric future with innovation and disruptive thinking, as a unique Kiwi and Pacific insurance provider operating for over 150 years, with roots all the way back to Dunedin.

**What will you be doing?**

At Tower, we are progressing boldly to ensure our customers are our compass. To do this we are looking for an administrator who will provide overall Toka Tu Ake EQC reporting, administration, and invoicing support to Tower's Event Response in relation to claims management under the Natural Disaster Relationship Agreement (NDRA).

You will support the Toka Tu Ake EQC Relationship Lead and wider Event Response Team ("ERT") in reporting and administration activities in relation to Tower's requirements under our agreement with Toka Tu Ake EQC in the management of EQC claims.

You can expect to be across the following
- Own and action the monthly Toka Tu Ake EQC invoicing process and accuracy. Identify and escalate any errors or issues related to the invoicing process to relevant stakeholders to ensure no delays in the monthly invoicing process and receipt of funds to Tower.
- Own and action the weekly data check for claims data accuracy in the Toka Tu Ake EQC claims system.
- Assist the Toka Tu Ake EQC Relationship Lead in the generation and/ or administration of all Toka Tu Ake EQC related reporting, including but not limited to the standard Toka Tu Ake EQC monthly data reporting, weekly Third-Party Administrator land assessments data triage and management, and weekly Toka Tu Ake EQC claims lodgement accuracy.
- Identify process improvements opportunities related to EQC administration and reporting processes, and support the documenting of all EQC internal and external processes.
- Liaise with internal teams, including Finance, to ensure the accuracy and completion of monthly invoicing to Toka Tu Ake EQC
- Assist the Toka Tu Ake EQC Relationship Lead with the extraction and collation of Toka Tu Ake EQC monthly and ad hoc claims data reporting for internal committees and stakeholders.
- Assist in the triage of supplier or other claims invoice queries related to Toka Tu Ake EQC claims, escalating to the Toka Tu Ake EQC Relationship Lead or Team Leaders as required, to reduce delays in monthly invoicing.
- Follow Toka Tu Ake EQC's guidelines and processes while working through EQ Cover claims reporting and administration tasks.
- Assist in other non-Toka Tu Ake EQC ERT reporting or administration activities as and when required.

**What you'll need**

You are skilled in working with large data sets, using complex systems and technology. Additionally, you are a natural problem solver with a love for interacting and influencing outcomes by asking questions, showing empathy and understanding people's needs

**To be successful in this role, you will also be able to demonstrate the following**:

- Proven Word and Excel skills (Pivot Table and complex Formula expertise required)
- 1-3 years accounts and/or payments administration experience (required)
- 1-3 years claims management experience (preferable)
- Experience working in a high demand role with high level of timebound activities

We pride ourselves on encouraging everyone to bring their whole selves to work, and we embrace diverse opinions, experience and backgrounds. Making sure we **are doing what's right**.We celebrate all ages, genders, sexual orientations, races, religions, and everything else that helps to make our culture special. We are proud holders of the Rainbow and DV Free Ticks which are important to us.

**What we'll bring to the table**

In addition to a competitive salary, we offer a range of perks and benefits to celebrate and look after our Tower employees.
- Our people come first as we offer 16 weeks of paid leave for the primary carer and 4 weeks of paid leave partner's leave.
- A paid day off on your birthday, as well as two extra annual leave days every year and the option to buy an additional eight days of leave. So up to six weeks off
- Annual Performance Review where you get to showcase your progression.
- Wellness leave instead of sick leave so you can proactively look after your health and wellbeing
- Career growth - we promote internal capability; we also have programmes that recognise star performers.
- Flexible workplace opportunities at our beautiful 6 Green Star Fanshawe St office packed with modern technologies, stand-up desks, open space and coffee machines in two large modern kitchens with cafe-inspired dining areas.
- Discounts on Tower insurance products of up to 50%
- Free Life Insurance o