IT Support Technician
2 weeks ago
Overview
This role is to support the operational aspects of ContactSuite and the wider Telnet Group of companies and their customers. This role is a work-from-home position and will involve some on-call work as required.
**This role consists of**:
- End-user technical support/remote support.
- Install and manage computer hardware and software
- Maintain computer systems, networks, and firewalls.
- Respond to and resolve service issues and requests from internal staff and external customers.
- Maintain and deployment of cloud infrastructure (mainly AWS).
- Patching of systems and helping with product deployments.
- Maintained system and process documentation.
**Key requirements**:
- Excellent communication, interpersonal, and customer service skills.
- Clear and articulate oral/written communication with sound grammatical literacy.
- Must be self-driven/able to work independently but also be able to work as part of a team.
- Ability to work remotely and support a fully remote workforce.
**Having some knowledge of key technologies including**:
- Windows Server/Desktop
- VMWare
- Cloud technologies including AWS
If this sounds like you then we want to hear from you today
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