Security Technician Support Auckland

2 days ago


Auckland City, New Zealand Datacom Full time

Security Technician - Support
Here at Datacom, we are seeking the best of the best in the security space to join our highly acclaimed and rapidly growing physical security team.
The Role
As a Security Technician, this role will see you involved in IP based access control, intrusion detection, video management and analytics installation and support services. This will include writing as built and support documentation, implementation and support of physical security projects. This role has a primary focus in the area of customer support services, with involvement in implementation.
There is a requirement provide some remote support coverage under an on-call roster to cover 24 x 7 support services for our customer’s environments which will see you rostered on-call one week in every month.
Key Responsibilities
- Implementation of security solutions utilising solutions from Genetec, Milestone, Axis, Hanwha and other related security products.
- Implementation of Security projects including access control, video, license plate recognition and video analytics.
- Project to Support Handover management.
- Support of existing security solution sites.
- Respond to 24 x 7 support calls.
- Attending security product training and passing the relevant certification exam.
- Ensure code of conduct and guidelines required under NZ PSPLA is adhered to at all times.

The Person
We are looking for a self-starter to assist in opportunities, implementation and support. Most of all you will be a motivated team player with excellent communication skills and the ability to constantly strive for better. You will need:

- Five plus years of IT or security implementation and support experience
- Current security industry and product qualifications
- Customer support skills for 3rd Level Support
- An in depth understanding of networking, firewalls and Microsoft Windows
- The willingness to learn and sit certification exams to increase your skills
- Industry certifications in Physical Security or Information Technology
- An understanding and physical security products Video Management, License Plate Recognition, Access Control, Video Analytics
- Security industry and product qualifications
- NZ PSPLA Security Technician registered

The Company
Datacom’s global reputation for excellence has been shaped over the past 50 years by investing in our people, our culture and, ultimately, our clients. We’re a company that encourages and embraces diversity, providing a strong platform for your personal career development, including excellent salary packages and benefits.
The Finer Details


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