Customer Service Supervisor

1 day ago


Auckland City, New Zealand DB Schenker Full time

At
**DB Schenker**, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives, and skills. Together as one team, we are
**Here to move.**

We are seeking an energetic and highly-motivated
**Customer Service Supervisor** to join our
**Auckland** team in supporting our Freight Forwarding operations.

**Departmental/Operational key Responsibilities may include**:

- Developing and maintaining effective relationships with external and internal client base
- Keeping clients informed of shipment status, exceptions and delays
- Maintenance of customer files
- Handling of general enquiries relating to rates and services
- Complete Costing for existing clients
- Ensuring work is carried out in accordance with SOP
- Meeting all deadlines agreed with customers and management
- Ensuring the integrity of our Quality system is upheld at all times
- Supervise, coach and develop CS team members and ensure department is adequately resourced.

**Competencies and Skills required**:

- Previous experience in customer relationships;
- Sound knowledge and previous experience in Air Freight/Ocean Freight or Supply Chain industry;
- Excellent communication skills, both written & verbal;
- Intermediate to advanced computer skills;
- Understands the H&S and Quality systems procedures;
- Demonstrates high levels of accuracy and attention to detail.

**Benefits**:

- We’re strong believers in continual training and development for our people. After all, your success is our success.
- Being part of DB Schenker gives you advantages with complimentary Life Insurance Cover and Discounted Health Cover (limitations apply)



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