Customer Services Supervisor

4 days ago


Auckland City, New Zealand DB Schenker Full time

**Your tasks**:

- At
- **DB Schenker**, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives, and skills. Together as one team, we are
- **Here to move.**

We are seeking an energetic and highly-motivated
- **Customer Service Supervisor** to join our
- **Auckland** team in supporting our Freight Forwarding operations.-
**Departmental/Operational key Responsibilities may include**:

- Developing and maintaining effective relationships with external and internal client base
- Keeping clients informed of shipment status, exceptions and delays
- Maintenance of customer files
- Handling of general enquiries relating to rates and services
- Complete Costing for existing clients
- Ensuring work is carried out in accordance with SOP
- Meeting all deadlines agreed with customers and management
- Ensuring the integrity of our Quality system is upheld at all times
- Supervise, coach and develop CS team members and ensure department is adequately resourced.

**Competencies and Skills required**:

- Previous experience in customer relationships;
- Sound knowledge and previous experience in Air Freight/Ocean Freight or Supply Chain industry;
- Excellent communication skills, both written & verbal;
- Intermediate to advanced computer skills;
- Understands the H&S and Quality systems procedures;
- Demonstrates high levels of accuracy and attention to detail.

**Requirements**:
**Our offer**:
**Contact**:
**To be considered for this position you must have valid rights to work and live in New Zealand.



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