User Experience Researcher

2 months ago


Auckland City, New Zealand BNZ Full time

**Ko mātou tēnei | This is Us**

At BNZ we are committed to being the Bank for New Zealand. That means we are focusing on our customers, continually improving the way we do business, and providing great leadership.

**Mō te Tūranga | About the Role**

At BNZ we're bringing to life our vision of how banking in the future will work for our customers. To do that we are seeking a talented **UX Researcher **to join our team in Wellington for a 12 month parental leave cover.

As a **UX Researcher, **you'll play an integral part in leading and executing user research efforts across our teams. This role will see you using a mix of UX research methods from deep dive ethnographic interviews to usability testing. Effectively communicating your research findings and developments, you will be an ambassador for user centred design principles and best practice within the respected teams.

We spoke with our UX Research Director, who let us know the following about the role:
**What are 5 day to day tasks the person in this role will complete?**
- Work with Product teams and UX teams to define the requirements for research.
- Create study plans for end-to-end research processes to meet user and business needs.
- Organise participant recruitment for your studies and facilitation of sessions.
- Practice end-to-end analysis and synthesis
- Present your findings and insights to stakeholders both in written form and in person

You will work closely with other UX researchers on team or individual projects, and development teams creating digital products across BNZ.

**What is your favourite thing about working for BNZ?**

Exploring and understanding our customers' needs and wants, and sharing evidence-based insights to help make sure BNZ is delivering the best possible digital experience for them.

**What is the most exciting thing about this opportunity?**

You get to work with leading technology and design teams to deliver brilliant digital experiences

**What attributes will this person display in order to be successful in this role?**

**Nau Mai ki te Pēke o Aotearoa | Come to the Bank of New Zealand



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