User Researcher

3 weeks ago


Wellington City, New Zealand New Zealand Government Full time

**Type**: Permanent Hours: Full time Location: Wellington Business Group: AoG Services Delivery Branch: Digital Public Service Salary: $71,284 - $95,031
Join the public service and help make a real difference in the lives of New Zealanders
- Collaborate with a multi-disciplinary team of skilled and passionate digital practitioners
- 12 month fixed term contract

Digital Public Service (DPS) | Te Kōtui Whitiwhiti
All of Government Services Delivery sits within Digital Public Service, a branch that includes everything from providing the Department's internal ICT services right through to supporting the Chief Executive in his role as Government Chief Information Officer. We're dedicated to providing services that make our customers' lives better and easier
User Researcher
You'll work in a multi-disciplinary team environment to plan, design, and carry out research activities to help us empathise and get a deep understanding of people that use government services.

**To be successful in this role you will have experience**:

- conducting research activities for the different stages of the design process
- planning and facilitating workshops and in-depth interviews, writing research proposals, research design, and survey design
- qualitative and quantitative data analysis, and synthesising findings
- presenting findings that are grounded in data, without bias or assumptions
- understanding the diversity of users of government services so we approach people in a mana enhancing way
- collaborating with peers and working in the open throughout the design process stages
- using research tools (such as Chalkmark/Treejack and Surveymonkey) to run tests, and design tools (such as Figma/FigJam) to visualise ideas or communicate insights
- using Google Analytics to analyse and interpret online behaviour
- working in an Agile environment, embedding continuous research.

**You'll also have**:

- excellent interpersonal skills
- the ability to present ideas and receive feedback with an open-mind
- a strong team focus
- creativity, empathy, passion and problem-solving skills
- commitment to continuous learning and development to cover skill gaps or gain new skills.



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