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Design Research Manager

4 months ago

Auckland City, New Zealand Canva Full time

**Join the team redefining how the world experiences design.
- Hey, g'day, mabuhay, kia ora,你好, hallo, vítejte- Thanks for stopping by. We know job hunting can be a little time consuming and you're probably keen to find out what's on offer, so we'll get straight to the point.**Where and how you can work**
- Our flagship campus is in Sydney Australia but in this project you’ll be working remotely from wherever you are located. That means you have the ultimate flexibility. Wherever works for you, works for us.**What you’d be doing in this role**
- As Canva scales change continues to be part of our DNA. But we like to think that's all part of the fun. So this will give you the flavour of the type of things you'll be working on when you start, but this will likely evolve.**We’re looking for parental leave cover (11 month fixed term contract) for a Design Research Manager to join the Design Experience Supergroup, based anywhere in Australia or New Zealand.
**About the Design Experience Supergroup**
- The Design Experience team at Canva is on a mission to build powerful, yet simple tools that empower anyone to design anything. We work on the core editing components and tools that people around the world use to design everything from social media graphics, to documents, to videos and more.- Pursuing our mission not only supports our existing user base, but we believe will also empower people from around the globe to find and use Canva for the first time; contributing directly to our company-critical Monthly Active User targets.- So far we’ve launched a range of features and products, but we have so much more to uncover. As the UX Research Manager for the Design Experience Supergroup, you will help us deliver a number of critical initiatives to achieve our company-level strategy of providing an outstanding experience for all Canva users. We want to make Canva the tool that empowers everyone to design anywhere.**About the UX Research team**
- At Canva, our users are at the heart of everything we do. Our UX Research team plays a vital role in the vision and success of our company. One of the best things about Canva is how much everyone across the business cares about users and improving their experience - you’ll never have to sell anyone on the value of user research.- Our team conducts qualitative and quantitative research to inform design decisions, product strategies, and identify opportunities. We believe that research findings are most powerful when they’re out of reports, and actively being applied and used by product teams. Researchers partner with PMs, designers, engineers, and marketers to help them better understand Canva’s multi-faceted user base, solve complex challenges, and improve the product experience for millions of users worldwide.- Our research team is diverse, collaborative, and supportive. We each bring unique strengths and interests to the group and encourage each other to grow in our craft every day.**About the role (11 month fixed term contract)**
- We’re searching for an experienced UX Research Manager to lead a team of researchers within the Design Experience Supergroup. Research projects you’ll oversee directly tie to Canva’s company-wide goals, so increasing user understanding and identifying key product opportunities is of critical importance.**Your sphere of ownership includes**:

- Prioritizing what research is happening across the entire Supergroup, including proactively identifying gaps in knowledge.
- Ensuring all research conducted across the Supergroup is high quality; helping elevate research findings into truly design-inspiring and business-impacting insights
- Influencing product and business decisions at the senior leadership level, sharing research insights and opportunities, and acting as the voice of the customer.
- At Canva, we approach management differently than other companies. We call managers “coaches” because this reflects the type of relationship we’d like you to have with your direct reports (“coachees.”). As a UX Research Coach, you’ll work with several researchers, unlocking their potential to maximize their own performance. We value autonomy, setting crazy big goals, personal growth, and self-reflection.- Additionally, our managers are “player-coaches.” This means that you won’t solely be managing researchers. You’ll keep one foot in the craft - this could mean synthesizing findings across previous studies; providing consultative support for designers or PMs conducting research; or even leading your own research projects.**What You'll do Responsibilities**:

- Manage a high-performing team of 2 researchers. Support them through 1:1 coaching, including shaping research plans, providing constructive feedback, setting career goals, and formal reviews.
- Develop research roadmaps for the Supergroup, aligned to product and business objectives, and be able to adjust these if/when priorities shift
- Grow and maintain the De