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Services Representative Askotago
3 months ago
**ASKOTAGO**
**_ About our team/Mō te tīma_**
AskOtago, the University's Contact Centre is the one-stop shop for all questions related to the University of Otago.
You will play a key part in this team, working to assist University students, staff and visitors with their queries and questions regarding life and work at Otago.
**_ The role/Te mahi_**
We are recruiting enthusiastic and proactive people to join our team as Service Representatives. In these positions, you will be part of a dynamic team who are committed to providing an excellent customer experience.
You will work across a variety of channels to assist our customers. Using available information, you will understand the customer’s situation and provide a tailored service to ensure first contact resolution wherever appropriate.
AskOtago is the first point of contact for IT Support and troubleshooting for University staff and students. If you have a passion for or experience in IT there are opportunities to specialise in this space
These are exciting roles for people that want to join a busy, complex and challenging environment such as the University of Otago.
**_ Your skills and experience/Kā pūkeka me kā wheako_**
- We're looking for applicants who:
- Have a positive, proactive approach to work.
- Have experience providing excellent customer service.
- Have exceptional verbal and written communication skills.
- Are flexible and able to adapt on the fly to a diverse range of queries.
- Have a strong sense of pride and passion in their work.
**_ Recruitment process_**
**_ Further details/Pūroko_**
Multiple permanent, full-time (37.5 hour) positions exist within this team. All roles are located in Dunedin.
Customer service is integral to AskOtago; it is therefore important we are available to answer queries 7 days a week. AskOtago operating hours are 8:00am to 6:00pm Monday to Saturday.
Staff work on a rostered basis. Hours of work will be discussed at interview stage.
The appointments range for these roles is $59,285 to $63,651. Top of Range $68,744
The University of Otago is a Rainbow tick accredited employer.
Specific enquiries may be directed to Philippa Hoult, Senior Manager AskOtago via the contact details.
**_ Application/Tono_**
Applications quoting reference number 2400945 will close on Wednesday, 12 June 2024.
