Client Experience Senior Advisor
2 days ago
**Client Experience Senior Advisor**
We are looking for a someone who is passionate about nurturing and developing a genuine client centric culture across our growing business. This is your opportunity to work alongside an incredible team to help the business realise its full potential in the New Zealand market. Ultimately, you’ll be able to look back on the day you joined us and see the tangible impact your involvement has made. It’s not every day you get to join an established business on a clear path to sustainable growth.
**What we’ll like about you**
To be successful in this role, you'll need to have an affinity with Client Experience (CX) and a passion for driving Client success. You will have the natural ability to work with and influence a wide group of people across all levels of the organisation and be someone who embraces challenges, promotes innovation and leads with a mindset of continual improvement.
As part of the Clients and Markets team you will contribute to the development of our CX strategy to further differentiate Beca as a the most sought-after partner in our chosen markets. Lead and influence the prioritisation and programming of CX initiatives based on ROI, alignment to strategy, importance to success of client journey and retention. You will engage with Beca’s leadership in creating a client-centric culture where client feedback is prioritised, valued and helps drive positive change in our business.
Strong communication skills are essential, in particular when sharing research and client insights to the business (e.g. bringing together project/bid/relationship feedback or suggesting next steps). Measurement and tracking the impact of the CX Program is a key part of this role.
You’ve ideally had experience in a Client Experience role and/or team, both creating and maintaining existing frameworks for success and growth. Qualifications in business development and/or marketing is preferable.
This role can be based in Auckland, Tauranga or Wellington.
**What you’ll like about us**
At Beca we make every day better for our clients, our people and our community and your involvement makes it possible. Our size and agility means you’re not just on the fringes; you’re making a visible difference partnering to develop and deliver solutions from the ground up. This gives you the opportunity to realise your potential.
We believe what our people say is worth listening to. It’s our people who can offer innovative solutions for our clients, and our people who will ultimately help us transform the world. We support curiosity and great ideas, regardless of your job description.
With career autonomy and the opportunity to contribute to a legacy, your success is shared. You can thrive at Beca because curiosity is rewarded, and inclusion is intentional. We are focused on growth, where you’re not just an observer, you are part of the story.
**Who is Beca**
Beca is one of Asia Pacific’s largest independent advisory, design and engineering consultancies. After a century of operation, we have grown from a family-owned business to one of the most progressive, client-centric professional services consultancies in our region. We have more than 3,800 employees in 21 offices around the world and have delivered projects in more than 70 countries.
‘Creative people together transforming our world’ is our vision. It reflects our culture, our aspirations and our purpose - to make everyday better. We have four key values supporting our purpose - partnership, tenacity, enjoyment and care - and these sit at the heart of everything we do. They are reflected in the way we work every day with each other and our clients.
We believe through partnership we can enrich our communities and leave a positive handprint on the environment for generations to come. We consider our impact on sustainability and safety in everything we do and attract likeminded individuals who lead the change and drive us to be better.
- Beca prides itself on supporting a diverse and inclusive culture - open to inputs from creative people of all genders, ethnicity, identity, thought and experiences_
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