Customer Fulfilment Specialist

3 weeks ago


Auckland City, New Zealand The Warehouse Full time

Company Description

The Warehouse Group is moving into an exciting phase as we transform our way of working as the retail industry continues to evolve. We are the largest general merchandise retailer in NZ with $3 billion in sales, and employing over 12,000 people across The Warehouse, Warehouse Stationery, Noel Leeming and Torpedo7. We have 270+ retail stores, online stores as well as distribution and fulfilment centres throughout NZ.

We’re massively proud of our Kiwi heritage and incredibly passionate about how we’re about to change the future of retail through technology and our amazing people. During this transformation phase we are looking for people who are keen to jump on board and embrace the challenges through their strong resilience, ability to handle change, and their communication and stakeholder management skills as we work in a complex matrix environment.

**Job Description**:
We have an exciting opportunity in the Logistics Transport team for Customer Fulfilment Specialist.

Reporting to the Area Delivery Manager your key objective will be to provide excellent customer service and achieve fulfilment targets for the business. Your role will be imperative in following up on inbound sales, originating online, phone or via the stores, and optimising the opportunities presented by such sales. This includes the following: stores, fulfilment, support, escalations, bookings, repairs, complaints and any other fulfilment customer. You will Reinforce high standards regarding performance, safety, customer service and adherence to company values. You will also support the on-going commercial viability of the business by contributing to effective annual business plans and consequently the management of costs, revenues and suppliers.

This is a permanent, full-time role. The hours of work are from:

- Tuesday - Saturday: 10:00am - 6:30pm

Qualifications

Ideally, you will have:

- Customer service experience in a fulfilment environment
- Relevant computer skills and knowledge, preferably with Microsoft Office, AS400, vWorks and Smart Freight
- High level of interpersonal skills and capable of building effective relationships
- Dedicated to meeting the expectations and deadlines of internal and external customers
- Excellent time management and prioritisation skills
- Tenacious and resilient, driven to achieve even when faced with obstacles

Additional Information

What can Noel Leeming offer you?
- Warehouse Group discount card (including Noel Leeming, Torpedo7, 1-Day deals, and 15% off at The Warehouse and Warehouse Stationery)
- A paid day off on your birthday
- Continuous training and development
- Career progression - a great steppingstone into other internal opportunities
- Wellness and discretionary leave
- Click here to check out more of our benefits

There are many benefits that come with working for the largest retailer in New Zealand. Who knows where you could end up? Don't let this opportunity pass you by. We'd love to hear from you



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