![The Sheepskin Factory](https://media.trabajo.org/img/noimg.jpg)
Fulfillment & Inventory Associate
2 weeks ago
In this role, you will be responsible for coordinating with suppliers and team members to fulfil customer orders online and in-store, receiving stocks, and tracking inventory.
Your primary focus will be to ensure timely and accurate order fulfillment, maintain optimal inventory levels, and provide exceptional customer service.
Key Responsibilities:
*Coordinate with internal teams and suppliers to prioritize and fulfill customer backorders, both online and instore, ensuring a seamless and positive experience.
*Collaborate with suppliers to ensure timely and accurate fulfillment, including placing purchase orders, tracking shipments, and resolving any delivery issues.
*Provide exceptional customer service by responding to customer enquiries regarding order status, tracking information, product enquiries, or any other order related questions or concerns.
*Handle customer exchanges and complaints related to order fulfillment, ensuring prompt and satisfactory resolutions.
*Receive incoming stocks, verify quantities, and inspect for quality and accuracy.
*Monitor inventory levels and anticipate demand to prevent stock outs or overstock situations.
Requirements:
- Ability to adapt to changing priorities and handle multiple tasks simultaneously.
- Exceptional organizational and time management abilities, with a keen eye for detail.
- Customercentric approach with a passion for delivering exceptional service.
- Excellent communication and interpersonal skills, with the ability to build and maintain relationship with suppliers, customers, and team members.
- Strong problemsolving skills and the ability to work under pressure in a fastpaced environment.
- Proficient in MS Office Suite
- Has working knowledge with Vend/ Lightspeed or similar POS systems
- Experience in purchasing, inventory management, or customer service roles
If you feel this job is right for you, please send us your CV and Letter of References.
Applicants for this position should be a New Zealand citizen, resident, or have a valid NZ work permit.
Job Types:
Full-time, Part-time, Permanent
Part-time hours: per week
Salary:
$ $25.00 per hour
Benefits:
- Employee discount
Schedule:
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Overtime pay
Ability to commute/relocate:
- North Shore, Auckland: Reliably commute or planning to relocate before starting work (required)
Experience:
Customer Service: 1 year (preferred)
Order Fulfillment: 1 year (required)
Expected Start Date: 23/10/2023
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