Fulfillment & Inventory Associate

2 weeks ago


North Shore City Auckland, New Zealand The Sheepskin Factory Full time
We're seeking for a highly organized, motivated, and detail-oriented individual to join our team.

In this role, you will be responsible for coordinating with suppliers and team members to fulfil customer orders online and in-store, receiving stocks, and tracking inventory.

Your primary focus will be to ensure timely and accurate order fulfillment, maintain optimal inventory levels, and provide exceptional customer service.


Key Responsibilities:
*Coordinate with internal teams and suppliers to prioritize and fulfill customer backorders, both online and instore, ensuring a seamless and positive experience.

*Collaborate with suppliers to ensure timely and accurate fulfillment, including placing purchase orders, tracking shipments, and resolving any delivery issues.

*Provide exceptional customer service by responding to customer enquiries regarding order status, tracking information, product enquiries, or any other order related questions or concerns.

*Handle customer exchanges and complaints related to order fulfillment, ensuring prompt and satisfactory resolutions.

*Receive incoming stocks, verify quantities, and inspect for quality and accuracy.

*Monitor inventory levels and anticipate demand to prevent stock outs or overstock situations.

Requirements:

  • Ability to adapt to changing priorities and handle multiple tasks simultaneously.
  • Exceptional organizational and time management abilities, with a keen eye for detail.
  • Customercentric approach with a passion for delivering exceptional service.
  • Excellent communication and interpersonal skills, with the ability to build and maintain relationship with suppliers, customers, and team members.
  • Strong problemsolving skills and the ability to work under pressure in a fastpaced environment.
  • Proficient in MS Office Suite
  • Has working knowledge with Vend/ Lightspeed or similar POS systems
  • Experience in purchasing, inventory management, or customer service roles
Ideally someone with a bachelor or tertiary degree in management, business administration, supply chain management, or a related field.

If you feel this job is right for you, please send us your CV and Letter of References.

Applicants for this position should be a New Zealand citizen, resident, or have a valid NZ work permit.

Job Types:
Full-time, Part-time, Permanent

Part-time hours: per week

Salary:
$ $25.00 per hour

Benefits:

  • Employee discount

Schedule:

  • Monday to Friday
  • Weekend availability

Supplemental pay types:

  • Overtime pay

Ability to commute/relocate:

  • North Shore, Auckland: Reliably commute or planning to relocate before starting work (required)

Experience:

Customer Service: 1 year (preferred)
Order Fulfillment: 1 year (required)

Expected Start Date: 23/10/2023

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