Customer Service and Stakeholder Rep
1 week ago
**About you**:
Are you looking for an opportunity to work for an organisation that is passionate about the region's transport network?
We're looking for someone who puts the customer at the heart of everything they do.
This role is based at our customer service counter in the Transport Centre, providing face to face and over the phone bus and rail customer service and ticketing advice as well as providing written responses to online queries relating to our public transport services and ticketing products.
On occasion, you will spend time out in the community promoting our transport services. You will have a high attention to detail, and a can-do attitude with the ability to pick things up quickly.
If you are ready to come on board and hit the ground running, we would love to hear from you.
We are looking for two people to join our Customer Focus team, with an opportunity to work either full or part-time.
**Qualifications & Experience**:
- NZQA Level 3 in literacy and numeracy or equivalent.
- Minimum of one year customer service experience including cash handling and bank reconciliation.
***About the role**:
- **Minimum of one year customer service experience including cash handling and bank reconciliation.**:
- **Strong communication and interpersonal skills.**:
- **Able to learn and operate relevant support systems both manual and computerised.**:
- **Work knowledge of Microsoft Office to intermediate level.**:
- **Able to multi-task remaining calm and professional in a busy customer service environment.**:
- **Well-developed and proven listening, verbal and written communication skills.**:
- **Able to build strong, positive relationships**
**About us**:
**We want good people to come and do great things with us. We love where we live. That’s why we work so hard to look after our region and the people who live and work in the Waikato region.**
**Customers sit at the heart of everything we do, and all staff have an important role to play in the delivery of exceptional customer service.**
**At Waikato Regional Council, we offer flexible ways of working, generous leave entitlements, and an extensive array of personal and professional development opportunities.**
**We are also committed to growing our constructive work culture, with an active social club, dedicated rewards & recognition programme, and focus on wellbeing.
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