Customer Service and Stakeholder Rep
2 months ago
**Mō te tūranga | About the role**
**Part-time role **(21 hours per week)
- Deliver exceptional customer service to enhance passenger journey experience on public transport by:
- Providing customer service information via different contact channels and face to face at the Transport Centre and responding to Bee Card, BUSIT, Te Huia and Flex enquiries.
- Assisting with the timely consideration and response to customer feedback/complaints.
- Supporting the delivery of customer facing aspects of the Bee Card ticketing system including issuing and registering of cards, top ups, account and concession management and timely management of and resolutions of customer queries.
- Supporting the delivery of external stakeholder engagements activities to increase utilisation of the public transport system.
- Occasionally assisting events delivery outside of normal working hours and on weekends.
- Day to day management of lost property.
- Assisting with back-office administration.
**Mō te tangata | About you**
- Are you a customer service superstar looking for an opportunity to work for an organisation passionate about the region's public transport network?
- We're looking for someone who puts the customer at the heart of everything they do.
- You have a high attention to detail, a can-do attitude with the ability to pick things up quickly.
- You could be based at the transport Centre or out and about delivering outreach programmes to promote utilisation of the public transport system.
- If you are ready to come on board and hit the ground running, we would love to hear from you.
**Mō ngā pūkenga | Qualifications and experience**
- NZQA Level 3 in literacy and numeracy or equivalent.
- Minimum of one year customer service experience including cash handling and bank reconciliation.
**Mō te tīma | About the team**
- Customer Focus team are located at the Transport Centre.
- This role is based at our customer service counter, providing bus and rail customer service and ticketing, and advice relating to our public transport services and products. On occasion we spend time out in the community promoting our public transport services.
**Mō mātou | About us**
- We work hard to care for the mighty Waikato, so current and future generations will benefit from a healthy environment, strong economy, and vibrant communities.
- Our mahi is as diverse as the region we care for and the people who share it.
- Our work helps look after our region's water, soil, air, geothermal areas and coasts - so we can all enjoy these precious resources for generations to come.
- Customers sit at the heart of everything we do, and all staff have an important role to play in the delivery of exceptional customer service.
- If you’d like to understand more about what we do please **click here **The work we do | Waikato Regional Council.
- By partnering with iwi and working with many others in our communities, our collective kaitiakitanga will make the Waikato region even better.
- Together, we’ll create a sustainable future that will make a positive difference to people’s lives.
**Mō te tuku tono | How to apply**
- Applicants will be reviewed as they come in and this role will close on **Sunday 27 October 2024.**:
- If you would like a copy of the **role description, **please click here.
-
Senior Customer Service
2 months ago
Hamilton, New Zealand Waikato Regional Council Full time**Mō te tūranga | About the role** Deliver exceptional customer service to enhance passenger journey experience on public transport by: - Overseeing the day-to-day management of the Transport Centre customer service counter and contact centre, including organisation and rostering of casual staff, financial banking and reconciliation processes. - Running...
-
Customer Experience Rep
6 months ago
Hamilton, New Zealand Livestock Improvement Corporation Full time**At a glance**: **Ref: 46606 | **Hamilton (Newstead) | **Contact Centre/Customer Service Representative | **Experienced | **Permanent |**: Join New Zealand's leading agri-tech and dairy herd improvement cooperative! Celebrating over a century of groundbreaking contributions to the dairy industry, LIC is at the forefront of innovation, offering...
-
Dilworth Hearing Customer Service Rep
6 months ago
Hamilton, New Zealand Amplifon Group Full timeDilworth Hearing, (part of the Amplifon Group) has been providing paediatric and adult audiology services in New Zealand for over 50 years. We have 20 clinics nationwide and consider customer service to be the single most important aspect of our business.**About the role**:This is a full time position working Monday to Friday (8am-5pm) in our Hamilton...
-
Customer Experience Trainer
6 months ago
Hamilton, New Zealand Livestock Improvement Corporation Full time**At a glance**: **Ref: 46607 | **Hamilton (Newstead) | **Contact Centre/Customer Service Representative | **Experienced | **Permanent |**: Join New Zealand's leading agri-tech and dairy herd improvement cooperative! Celebrating over a century of groundbreaking contributions to the dairy industry, LIC is at the forefront of innovation, offering...
-
Mobile Driver Customer Services
7 months ago
Hamilton, New Zealand NZ Blood Service (NZBS) Full timeA role with a difference - Hamilton - Full Time, Permanent **Are you an experienced Driver (Class 2 licence) with excellent customer service skills looking for a role with a difference?** **We currently have this unique opportunity for you!** Working as part of our blood collections team, you are responsible for the safe transportation of staff and blood...
-
Dilworth Hearing Customer Service Rep
6 months ago
Hamilton, New Zealand Amplifon Group Full timeDilworth Hearing, (part of the Amplifon Group) has been providing paediatric and adult audiology services in New Zealand for over 50 years. We have 20 clinics nationwide and consider customer service to be the single most important aspect of our business. **About the role**:This is a full time position working Monday to Friday (8am-5pm) in our Te Rapa...
-
Customer Experience Centre Trainer
2 months ago
Hamilton, New Zealand Livestock Improvement Corporation Full time**At a glance**: **Ref: 47407 | **Hamilton (Newstead) | **Contact Centre/Customer Service Representative | **Experienced | **Full Time | **Customer Experience Trainer 220224.docx****: Join New Zealand's leading agri-tech and dairy herd improvement cooperative! Celebrating over a century of groundbreaking contributions to the dairy industry, LIC is at the...
-
Customer Service Manager
6 months ago
Hamilton, New Zealand Sealed Air Full timeSEE designs and delivers packaging solutions that protect essential goods transported worldwide, preserve food, enable e-commerce and digital connectivity, and help create a global supply chain that is touchless, safer, less wasteful, and more resilient. SEE strives to foster a caring, high-performance growth culture that will deliver consistent, sustainable...
-
Customer Service Representative
6 months ago
Hamilton, New Zealand Graymont Full time**About Graymont** **Our Role** We are currently recruiting for a Customer Service Representative to be based at our New Zealand regional office in Hamilton. Reporting directly to the Customer Service Manager, you will be responsible for capturing orders, providing delivery updates as well as resolving a variety of enquiries and orders and delivery...
-
Customer Service Partner
7 months ago
Hamilton, New Zealand Sealed Air Full timeSEE designs and delivers packaging solutions that protect essential goods transported worldwide, preserve food, enable e-commerce and digital connectivity, and help create a global supply chain that is touchless, safer, less wasteful, and more resilient. Our people are entrepreneurial innovators and problem solvers committed to bringing unique insights and...
-
Customer Services Analyst
6 months ago
Hamilton, New Zealand Te Whatu Ora - Health New Zealand Waikato Full time**Where you’ll be working**:Information Services - Customer Service Centre **The details**: Permanent Full time - 40 Hours per week **Te whiwhinga mahi | The Opportunity** We are seeking a Customer Services Analyst, who will work in a team environment and have a passion for delivering customer service in the health environment. **We are looking for...
-
Customer Service Team Leader
7 months ago
Hamilton, New Zealand NZ Post Full timeCustomer Service Team Leader | Permanent Full-Time | Hamilton - Monday to Friday: 09:00 - 17:30 - $35.75 per hour paid fortnightly - Location: Anglesea Street, Hamilton New Zealand Post is looking for a Customer Service Team Leader to manage our dedicated team at our Box Lobby in Hamilton. We are looking for someone who can think on their feet while...
-
Customer Service
7 months ago
Hamilton, New Zealand Gallagher Group Full time**About Gallagher** Our purpose at Gallagher is ‘Protect what matters most’ and we live it every day. Not only does our technology protect some of the world’s highest security environments and agriculture businesses but our purpose also means we care deeply about our people and their families. With operations in New Zealand, Australia, Asia, Africa,...
-
Customer Service
7 months ago
Hamilton, New Zealand Gallagher Group Full time**About Gallagher** Our purpose at Gallagher is ‘Protect what matters most’ and we live it every day. Not only does our technology protect some of the world’s highest security environments and agriculture businesses but our purpose also means we care deeply about our people and their families. With operations in New Zealand, Australia, Asia, Africa,...
-
Christmas Team Member
3 months ago
Hamilton, New Zealand The Warehouse Full timeCompany Description Christmas is fast approaching, and with it comes the excitement for all our stores! We’re on the hunt for enthusiastic individuals to join our team and help create a festive shopping experience. At Noel Leeming, we take pride in delivering exceptional in-store service. Our team of Passionate Experts offers personalised advice, live...
-
Customer Service
4 months ago
Hamilton, New Zealand Autolink Distributors Ltd Full timeEstablished in 1984 Autolink takes great pride in supplying New Zealand with the world’s premier paint products, equipment and technical support. We aim to exceed our customer’s expectation guaranteeing quality and value, we do this by giving them 100% attention. You will join a long-standing team of professionals in our Hamilton Branch to continue to...
-
Customer Service Officer
6 months ago
Hamilton, New Zealand NZ Post Full timeCustomer Service Officer | On Call| Waikato Box Lobby - $26.06 per hour paid fortnightly - Work if and when required across Monday to Saturday - Waikato Box Lobby New Zealand Post is an iconic New Zealand business and we are committed to a future that meets our customers' needs both physically and digitally. We are charting a course towards a big future -...
-
Customer Service Officer
6 months ago
Hamilton, New Zealand NZ Post Full timeCustomer Service Officer | Permanent | Waikato Box Lobby - $26.06 per hour paid fortnightly - Monday to Friday: 9am to 5pm (37.5 hours per week) - Waikato Box Lobby New Zealand Post is an iconic New Zealand business and we are committed to a future that meets our customers' needs both physically and digitally. We are charting a course towards a big future -...
-
Customer Service Officer
6 months ago
Hamilton, New Zealand NZ Post Full timeCustomer Service Officer | Permanent Part-Time| Waikato Box Lobby - $26.06 per hour paid fortnightly - Monday to Friday: 10:30AM - 5:45PM - Waikato Box Lobby New Zealand Post is an iconic New Zealand business and we are committed to a future that meets our customers' needs both physically and digitally. We are charting a course towards a big future - we...
-
Customer Service Officer
6 months ago
Hamilton, New Zealand NZ Post Full timeCustomer Service Officer | On Call| Waikato Box Lobby - $26.06 per hour paid fortnightly - On Call - across Monday to Saturday - Waikato Box Lobby New Zealand Post is an iconic New Zealand business and we are committed to a future that meets our customers' needs both physically and digitally. We are charting a course towards a big future - we choose to be...