Customer Service

3 weeks ago

Hamilton, New Zealand Pact Group Full time

Job Description
Stowers are New Zealand’s containment specialists, delivering materials handling, storage, packaging, and distribution solutions to industrial, commercial, horticultural, and agricultural customers throughout the country.
Stowers offers the largest range of containment solutions and materials handling available. We represent most major plastic manufacturers in New Zealand, together with many international suppliers.
**The Role**
This is an outstanding opportunity for an energised Customer Service Sales Superstar to join our team. You will report to the National Customer Service Lead and be responsible for the day-to-day care of our customers including supporting the Sales Reps in the field.
You will also be responsible for achieving monthly sales targets as part of a national CS team. In return, we offer a competitive bonus structure, and you will join a tight knit team who know how to support each other to achieve these bonuses regularly
We strive for Customer Service excellence. You will need to be flexible and work well under pressure. You will manage daily interactions with our customers and ensure that their needs are met in a timely and professional manner and be responsible for sales administration tasks including the processing of sales orders, quotations, and customer relationship management.
You will manage a showroom with the help of another CS team member and be proactive in managing stock levels, stock transfers and dispatching small orders when required.
We have a large customer base, and you will enjoy getting to know the regulars and growing your local portfolio.
**What you will need to succeed**:

- Previous experience in a fast-paced customer service role/hospitality.
- Strong computer skills in the Microsoft Office Suite
- Strong communication skills
- Experience with SAP or similar software systems is advantageous but not essential

**The following attributes are essential for the right person**:

- Great phone etiquette
- Enjoys connecting with people
- Ability to prioritise
- Works well under pressure
- Can work through an issue to a conclusion and utilise the right people for assistance
- An absolute team player

**In return we offer**:

- Competitive bonus structure
- Free on-site car parking
- Staff discounts
- Discounted health insurance premiums through Southern Cross

Applicants for this position should have NZ residency or a valid NZ work visa.
We are looking for someone to start immediately and will require you to work from home over any lock down period
- This role is based at our Hamilton showroom_

Additional Information*
Our Benefits*
We like to give back to those who contribute so much to the success of our business. Join Pact and you’ll have access to benefits such as:

- Free onsite car parking
- Kudos Recognition Program - earn reward points for living our Values and redeem on a great range of items, and make charitable donations
- Novated vehicle leasing
- Banking and home and lifestyle insurance discount offers
- Health insurance discounts
- Free annual flu vax
- Employee Assistance Program (EAP) - free confidential and independent counselling service available to you
- MyLearning - programs to boost your individual development, including leadership courses, online learning modules and access to Blinkist audio books
- Study leave
- Career opportunities across our organisation
- Tax effective community giving available through payroll deductions
- Great people to work with
- A growth mindset
- Values driven organisation
- Purpose led, sustainable organisation leading the circular economy

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