Customer Service Team Leader

4 months ago


Hamilton, New Zealand NZ Post Full time

Customer Service Team Leader | Permanent Full-Time | Hamilton
- Monday to Friday: 09:00 - 17:30
- $35.75 per hour paid fortnightly
- Location: Anglesea Street, Hamilton

New Zealand Post is looking for a Customer Service Team Leader to manage our dedicated team at our Box Lobby in Hamilton. We are looking for someone who can think on their feet while supporting the team when the pressure is on.
When you join us, you do not only become part of an iconic New Zealand brand. Some of the advantages of working with us:

- Training and ongoing development
- Full use of a Wellness portal to help you lead a long, happy and healthy lifestyle
- An Employee Assistance programme to support you when you need it

**Shift**:

- Monday to Friday: 09:00 - 17:30

**In this dynamic role you will**:

- Lead a team of 10-15, consisting of Customer Service Officers and Mail Officers and support them in the delivery of retail products and services
- Manage the roster, resourcing and performance of staff
- Ensure customers are provided with the best possible service
- Ensure the outlet is presented in a way that promotes Post's services and the desired company image

Some of the key things you'll possess to successfully perform this role include:

- Proven experience in customer service and team management of retail stores and staff (3-5 years)
- Ability to build relationships with internal and external stakeholders and the wider leadership team
- Excellent communication skills to elevate the team culture and team members performance
- A passion for upholding the NZ Post values
- Ability to clearly assign tasks and set objectives
- Have a clean and valid full NZ drivers license

You're the type of leader who takes a hands-on approach and demonstrates a commitment to safety while fostering a high performing, positive and happy team culture
Your opportunity starts right here. For more information about careers at New Zealand Post visit jobs.nzpost.co.nz



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