Technology Operations Manager

1 week ago


Auckland City, New Zealand Mercury Full time

Tiakina te anamata, mā te tūhono i ngā tāngata me ngā wāhi o te inamata. Taking care of tomorrow: connecting people and place today.

Mercury is a bold future-focused organisation, providing energy and telecommunications to more Kiwi than anyone else, leading the way with renewable energy and working toward a sustainable future. At the heart is our purpose which pushes us to do all we can to create a better future for our people, our communities, and Aotearoa New Zealand.

**Our Opportunity**:
In this newly created role reporting to the General Manager - Technology Services, you'll be leading a team of 7 direct reports and approximately 20-30 indirect reports where you will lead the seamless delivery of IT services through service desk, field services, service management and end-user compute teams.

Embracing your customer-driven style, you'll strive to continually enhance the user experience while shaping our approach to work. You will have the opportunity to build upon our foundations and create your own vision for our people's user experience.

Your team will be spread across our Auckland, Tauranga and Hamilton offices, providing you with the flexibility to be based in either Auckland or Tauranga. We offer a hybrid work environment where you will have the opportunity to combine working from home with being in the office to lead and collaborate with your team.

**Key responsibilities include**:

- Maintain workforce plan, with a 1-2-year horizon alongside other leaders, to enable our teams to be fit for the future considering skill mix, performance outcomes, development needs, critical risks, and dependencies.
- Ensure an understanding of the Mercury and Technology strategy and business plans across the team and ensure priorities are set accordingly.
- Lead people through change, supporting with information, coaching and strategies to sustain changes
- Manage, lead, communicate and negotiate through the Mercury employee lifecycle (recruitment, performance review, etc) with the required due diligence and ensure effective outcomes.
- Manage operational staff rosters to ensure quality service outcomes.
- Work with the GM, Technology Services, other Technology leaders and key stakeholders to develop and maintain a technology operations roadmap over a 2+ years horizon.
- Develop and manage a clear vision and plan for service and operational excellence, with a rolling 2+ year roadmap.
- Lead the delivery of Mercury employee technology support function - remote and onsite support functions to deliver great employee experiences and productivity

**We are looking for**:

- Tertiary degree or similar level qualification in a technology-based discipline with formal training and/or professional qualification in IT operational management disciplines.
- Sigificant experience in IT operations and delivery related roles and strong experience leading service desk and end user compute teams or similar functions.
- Experience with managing and maintaining mission critical services within agreed operational and security standards
- Experienced at optimising end to end services through internal and partnered delivered services
- Experience with progressive delivery methodologies, project management and Agile.
- Sound business/commercial acumen

**Mercury offers (full benefits are listed on our Career Page)**:

- Additional 5 days leave per annum (MyDays)
- $400 one off tax-free payment towards setting up your home office
- A diverse workplace where your unique abilities and talents will be recognised and encouraged
- Annual salary reviews with excellent parental leave policy, with the option to purchase additional leave
- The opportunities, career paths and facilities associated with working for one of New Zealand's largest multi-utility providers
- Flexible working policy - The autonomy and trust to work flexibly from our purpose-built premises and from home, recognising the value of this flexibility in the modern world
- Discounted health insurance and free life and income insurance
- Excellent well-being programme including up to $100 annual check ups and confidential assistance programme
- Gender affirmation leave and supportive bereavement leave to be taken when you lose anyone close to you, including your pet

Mercury is a learning organisation that is committed to providing you with opportunities to grow and develop that will benefit you now and in the future. Part of your role includes building your skillset and mindset through a variety of ways. We believe this creates an energised, innovative and agile work environment where you will feel valued.

**Job Details**:

- Reference #
35218- Posted
26 Jun 2024- Closing
10 Jul 2024 17:00- Location(s)
Auckland, Hamilton, Tauranga- Expertise
Information Technology, Operations, People Leadership- Job level(s)
Experienced, Management- Work type(s)
Permanent full time


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