Customer Service Bankers

3 months ago

Auckland City, New Zealand BNZ Full time

**Ko mātou tēnei | This is Us**

At BNZ we are committed to being the Bank for New Zealand. That means we are focusing on our customers, continually improving the way we do business, and providing great leadership. Our oranga (wellbeing) is a priority at BNZ - we look after each other and you can always bring your whole self to work. If you can imagine a better future, let's find a way

**Mō te Tūranga | About the Role**

We have several opportunities for entry level bankers to join our Customer Connections Hub starting from the beginning of November 2024. If you have at least two years of strong customer service experience & a real passion for a career in banking, this could be the role for you No previous banking experience is required, however, as you'll be working on the phone with our customers helping them with anything from forgetting their pin to needing general banking advice, previous contact centre experience is highly valuable.

You will be based out Auckland Central, Hamilton Central, Wellington Central or Christchurch Central, the role requires flexibility to work various shifts that will be between 8am and 8:30pm from Monday to Friday, and 9am to 5pm Saturday & Sunday. You roster may include one 3pm-11pm shift per week, otherwise schedules could include evening and/or weekend shifts with some rotating weeks/days within the month.

**What will the first three months look like?**

The first 3 months in the role will be dedicated to learning and then embedding the tools of the trade. You will spend time with our Learning and Development team and be supported by our Nesting crew; learning about our business, products, policies, systems and processes.

Beyond this you will work with the Team Manager on site who will support with enhancing conversation skills, putting in place an operating rhythm and then pulling it all together to have engaging and authentic conversations with our customers to help solve their enquiries. You will also continue your learning aided with Real time support chats and regular coaching.

**What is the most exciting thing about this opportunity?**

We have a fantastic training and development framework that allows you to kickstart your banking career and provides continuous support and ongoing opportunities. This enables our Bankers to advance their career through self-paced learning (increasing your remuneration along the way), where progression is based on skills and capability, not tenure or experience.

Being a Banker is just the beginning of your career journey, as it opens doors to progress into roles such as Business Managers, Senior Associates, Commercial and Agribusiness Partner, Home Loan Partners, and more

**What is the team culture and environment like?**

BNZ is incredibly inclusive, welcoming, and supportive. We value ambition, a drive for helping our customers achieve their goals, whilst also being focused on your own personal growth

Our teams are highly diverse and come from a wide range of backgrounds including retail, hospitality, financial services, and more; but what connects us is our passion for delivering exceptional customer service. If you have a passion for putting customers first, we know you'll thrive at BNZ.

**What is the most challenging thing about this opportunity?**

The most challenging thing about this role is the continuous need to multi-task, learn quickly, upskill on multiple systems and be change-ready. We work in an extremely fast paced environment and there will be many things needing your attention each day. We need someone calm, communicative, and level-headed who can juggle multiple tasks at once.

**Nau Mai ki te Pēke o Aotearoa | Come to the Bank of New Zealand

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