Casual Customer Service Banker

1 week ago


Auckland City, New Zealand BNZ Full time

**Ko mātou tēnei | This is Us**

Our role as the Bank of New Zealand is to help navigate New Zealand towards a better future, this means working in an energising environment built around our customers to help our communities prosper. This is an engaging & rewarding tūranga (role) with plenty of opportunity to ako (learn). If you can imagine a better future, let's find a way

**Mō te Tūranga | About the Role**

We are looking for someone who is able to serve our customers brilliantly across multiple West Auckland branches including St Lukes, New Lynn, Henderson, Lincoln, NorthWest and Kumeu. As a Casual, you'll be the first point of contact for our customers on the branch floor, therefore your ability to engage and listen to customers will be essential. You'll report to the Senior Partner, and here's what they had to say about working as a Casual for BNZ:
**What are 5 day to day tasks the person in this role will complete?**
- Engaging with customers in a warm and friendly manner, making them feel welcome in the branch.
- Processing customer transactional banking needs.
- Updating customers personal details and identification.
- Assisting with general product and service enquiries and recommend the solutions, adding value to help customers achieve their financial goals.
- Educating our customers on our online platforms, tools and digital solutions.

Please note that being a Casual employee, there are no guaranteed minimum hours of work or a regular pattern of work.

**What is the most exciting thing about this opportunity?**

If you're interested in a career in Banking, this could be your place to start No two days are the same for our Casuals and you'll have the opportunity to learn and grow your skills in Banking.

**What attributes will this person display in order to be successful in this role?**

You will need to have a passion for customer service, strong communication pūkenga (skills) and attention to detail. In turn we have created an environment where your resilience, ambition, and ability to bring great energy to a fast-paced role is supported and rewarded.

**What is the team culture and environment like?**

We are a highly engaged tīma who all have the common vision of wanting to serve our community well.

**What is the most challenging thing about this opportunity?**

I think the most challenging thing about this role is the continuous need to multi-task and ako quickly. It's a challenge, but it is very rewarding.

**Nau Mai ki te Pēke o Aotearoa | Come to the Bank of New Zealand**

Applications for this vacancy close end of day, 12th June.


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