Health Transport Operations Centre Coordinator

2 months ago


Auckland City, New Zealand Hato Hone St John Full time

**Company Description** Ko wai mātou - About us**:
Hato Hone St John has been serving New Zealanders and working to save lives since 1885. As well as providing Ambulance Services, our programmes and team of over 11,000 staff and volunteers are helping to build strong, resilient communities across the motu; supporting everyone in Aotearoa to live healthier, happier and longer lives.
**Job Description** He aha te tūranga - About the role**:
As a Health Transport Coordinator, you will be responsible for liaising with clinical and operations staff from Te Whata Ora and other healthcare providers to plan and coordinate the safe and efficient transfer of patients, clinical staff and equipment between facilities or air ambulances.

We are looking for a customer service superstar to join our team as a Health Transport Coordinator covering a fixed-term position starting as soon as possible and finishing August 2025. This role works a 4 days on, 4 days off roster that consists of 12-hour shifts, totaling an average of 42 hours per week. This role will be based at our Ambulance Communications Centre at 2 Harrison Road, Mount Wellington.
**Qualifications** Ko wai koe - About you**:

- Strong customer service and problem-solving skills
- Be patient with the ability to prioritise and make decisions within policy and procedure
- Ability to work rostered shifts - evening/weekend shifts included
- Proficient verbal and written communication skills
- Ability to multi-task in a Windows operating environment
- A minimum typing speed of 40 wpm with high accuracy
- Good team player who has a willingness to contribute
- Demonstrated behaviours that align with St John's core values - **_Do the right thing, Side by side, Straight up, Make it better, Open minds_**

**Additional Information** Me pēhea te tuku tono - How to apply**
- At Hato Hone St John, we embrace diversity, welcoming everyone to bring their authentic selves to work. We value unique perspectives, fostering inclusivity to better serve our communities, and we’re committed to creating a workplace where everyone belongs._

E pōhiritia nei e mātou, te whānau o Hato Hone St John, ngā rerekētanga o ia tāngata ki te haramai. E āwhinatia e mātou I ngā whakaaro rerekē, kia mahi pai I roto I ngā hāpori katoa. Ko tā mātou nei haepapa, kia hanga tētahi āhuru mōwai mā tatou, kia mahi haumaru ai.
- If you need accommodations for accessibility, please reach out to the recruiter listed for equitable participation in our recruitment process._



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