Project Executive Cx/chp

6 months ago

Auckland City, New Zealand Ipsos Full time

Do you have experience working within customer experience or project management, and are you passionate about helping businesses improve their customer experience? If you answered “Yes”, then read on, we want to hear from you

We are a leader in Customer Experience CX and Channel Performance (CHP Mystery Shopping and Retail Audits) globally and combine the technology, thought leadership, market knowledge and analytical horsepower of a research agency. We provide our clients a better solution by using our unique strengths to design and execute programs that provide better results for their business.

**THIS OPPORTUNITY**

We are seeking a highly motivated and detail-oriented junior Project Executive to join the Customer and Channel Performance team. Your responsibilities will cover all aspects of experience management, with a focus on Voice of the Customer and Channel Performance (Mystery shopping and retail audit project co-ordination).

The Project Executive (PE) works closely with Research Directors and Service Line leads to ensure projects are delivered on time and to agreed specifications, as well as with clients directly to understand their requirements so appropriate solutions can be designed and implemented.

Key responsibilities include but are not limited to;
- End to end coordination of assigned projects - initial project set up and maintenance.
- Ensure adherence to timelines, budget, and quality standards.
- Resolve any queries or issues to ensure there is no - or mínimal - client impact.
- Conduct data collection activities, reviewing questionnaires, preparing stimulus material and administering surveys.
- Execute and proactively monitor programs while maintaining open feedback with Operations and Research Managers on progress.
- Maintain accurate documentation of business processes, data, and findings.
- Database management.
- Collaborate with cross-functional teams, including Field Operations, technology, CX advisory and more traditional researchers to ensure seamless customer experience and alignment.
- Assist the team in analysing and charting the data for business review presentations Assist in preparing content for reports and presentations.

**YOUR PROFILE**

To be successful in this role, we are looking for;
- Previous hands-on project management experience or equivalent degree.
- Ability to build rapport with and influence both internal and external stakeholders.
- Excellent verbal and written communication and organisational skills.
- Consultative in nature, ensuring you listen and understand before making recommendations.
- Attention to detail and analytical thinking.
- Curiosity, and ability to see the bigger picture. Experience working with platforms such as Medallia or Qualtrics is not essential but would be considered advantageous

**ABOUT IPSOS**

We are one of the world’s largest market research companies, the only one founded and still managed primarily by researchers across 90 markets. At Ipsos, we are passionately curious about people; we help interpret, simulate, and anticipate the needs and reactions of consumers, customers and citizens around the world. We make our changing world easier and faster to navigate and inspire clients to make smarter decisions. The work we do helps provide a true understanding of our society, markets and people. We are Game Changers

**OUR CULTURE**

Our culture is unique - we have the entrepreneurial spirit and quirkiness of a small boutique, but we also have the resources, scale and diversity of a large global agency. We have bright, friendly, hardworking and enthusiastic people from diverse backgrounds and experience to work with. Integrity, curiosity, collaboration, client first and entrepreneurial spirit are the core values that define what we do, and we like to have fun too

**OUR COMMITMENT TO ENVIRONMENTAL, SOCIAL & GOVERNANCE (ESG)**

Our ambition is to lead ESG in our industry. We do this in three ways:

- We give businesses, governments and public bodies the confidence they need to take the right actions for the benefit of people and the planet, to drive long-term prosperity for all.
- Our world-leading experts produce primary data, research and insights to fuel a healthy public debate, and create value by providing a true understanding of society, markets and people. We foster a culture which encourages diversity of thought and opinion where individuals can truly belong and have the freedom to produce work that drives impact. We want to be as diverse as the people and issues we research and a place where everyone can be proud to Belong. Belong is Ipsos’ initiative to drive our internal Diversity, Equity and Inclusion activities. It is central to our business and all that we all do, every day.

**EMPLOYEE BENEFITS**

Our people are important to us. Locally, we offer a number of attractive benefits, targeting the professional development and wellbeing of our employees. Regular social events, learning and development progr

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