Senior Front Office Team Leader

2 weeks ago

Auckland City, New Zealand PULLMAN Full time

**Company Description**
Pullman Hotels & Resorts set the new standard in extraordinary global travel and living, delivering a unique experience to today's hyper-connected global nomads. Part of Accor Hotels, Pullman Auckland's sleek interiors emit a warm and friendly vibe, creating an intimate atmosphere whether in the lobby lounge, by the 25 metre heated swimming pool, or within one of 16 dynamic meeting spaces.

As a worldwide leader, we welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. We are an inclusive company and our ambition is to attract, recruit and promote diverse talent

Pullman Auckland is looking for a talented and a passionate Senior Front Office Team Leader wishing to expand their knowledge in a luxury hotel environment. You will enjoy looking after our guests and working as part of a fun, talented & passionate team that is all about creating memorable experiences..

Your key responsibilities will include but not limited to:

- Assisting with leading the Front Office team to ensure Pullman Service Standards are displayed at all times.
- Coaching the team to ensure that every member is confident in providing valuable insider information about tourist attractions and restaurants to hotel guests
- Establish on-going On the Job Training within the department to meet brand and service essentials, using department procedure manuals as a base for all service procedures and training.
- Assisting in recruitment activities, seeking staff who are passionate and have a natural inclination towards customer focused service.
- Drive up-sells as part of Hotel revenue management culture
- Ensure AccorHotel's guest loyalty and recognition program is maintained and delivered to it's highest standards.
- Motivate and empower team members to problem solve and surprise our guests with novelty.

**Qualifications**
Whilst talent and attitude are our primary requirements, you also have:

- Previous Front Office experience is essential, as well as a proven track record of managing and motivating a team
- Knowledge of Opera advantageous
- Exposure in a 4 or 5 star hotel environment
- Ability to remain calm and diplomatic when under pressure, providing flexible solutions throughout
- Strong ability to work collaboratively with various departments
- Be a skilled negotiator to resolve a range of guest and employee concerns
- Immaculate personal presentation and high level of communication - both verbal &written
- Leadership capability

**Additional Information**
This is a Full Time Position, 40 hours per week, $29.66 per hour plus incredible Global Benefits

**Why join Pullman Auckland?**
Pullman Auckland isn't just about developing your career; it's also about helping you enjoy it too. We believe in rewarding your achievements with a range of exciting employee benefits and programs.

Just to name a few:

- Your loyalty card entitles you to discounted Hotel stays, food and beverage rates and Spa treatments worldwide
- Daily staff meals provided
- Ongoing reward and recognition incentives and awards.
- Opportunities for further development and worldwide career progression within Accor
- ‘Work your way’. Make your perfect work-life balance a reality.

**Our commitment to Diversity & Inclusion**:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.

Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS"

  • Team Leader Front Office

    3 weeks ago

    Auckland City, New Zealand Park Hyatt Auckland Full time

    Summary **About Park Hyatt Auckland**: Finding luxury in every detail, Park Hyatt hotels provide an experience of sophisticated, contemporary luxury. Located among the world’s premier cities and resort destinations, each custom-designed Park Hyatt hotel combines distinct regional character with elegant brand touches. **About the role**: As the Team...

  • Front Office Team Leader/ Senior Receptionist

    3 weeks ago

    Auckland City, New Zealand Mövenpick Hotel Auckland Full time

    Mövenpick Auckland is currently on the lookout a Front Office Team Leader/ Senior Receptionist, minimum 32 hours per week to join the team. This role suits somebody that is continuously willing to go beyond their checklist, learn more and strives for excellence within the team. Your rapport with guests and clients is outstanding and you have a proven...

  • Front Office Team Leader

    3 weeks ago

    Auckland City, New Zealand Accor HQ Full time

    Mövenpick Hotel Auckland is currently on the lookout a Front Office Team Leader to join the team. This role suits somebody that is continuously willing to go beyond their checklist, learn more and strives for excellence within the team. Your rapport with guests and clients is outstanding and you have a proven record for excellent feedback. - The ability to...

  • Front Office Team Leader

    2 weeks ago

    Auckland City, New Zealand PULLMAN Full time

    **Company Description** Pullman Hotels & Resorts set the new standard in extraordinary global travel and living, delivering a unique experience to today's hyper-connected global nomads. Part of Accor Hotels, Pullman Auckland's sleek interiors emit a warm and friendly vibe, creating an intimate atmosphere whether in the lobby lounge, by the 25 metre heated...

  • Front Office Team Leader

    6 days ago

    Wellington City, New Zealand IBIS Full time

    **Company Description** Accor Wellington represents a portfolio of leading hotels including Sofitel, Mövenpick, Novotel and Ibis Hotels. Joining Accor provides a number of opportunities across all of our Wellington properties! Provide guests with friendly and efficient service related to arrival, departure and any guest queries. Key Duties - Must have a...

  • Front Office Team Leader

    4 weeks ago

    Auckland City, New Zealand PULLMAN Full time

    Company Description **THE PULLMAN IS YOUR PLAYGROUND** Pullman Hotels & Resorts set the new standard in extraordinary global travel and living, delivering a unique experience to today's hyper-connected global nomads. Part of Accor Hotels, Pullman Auckland's sleek interiors emit a warm and friendly vibe, creating an intimate atmosphere whether in the lobby...

  • Front Office Team Leader

    6 days ago

    Auckland, New Zealand Accor Hotels Full time

    PULLMAN AUCKLAND HOTEL & APARTMENTS, Auckland, New ZealandREF51639EMEA SPACCompany DescriptionPullman Hotels & Resorts set the new standard in extraordinary global travel and living, delivering a unique experience to today's hyper-connected global nomads.Part of Accor Hotels, Pullman Auckland's sleek interiors emit a warm and friendly vibe, creating an...

  • Front Office Team Leader

    6 days ago

    Auckland, New Zealand Accor Hotels Full time

    PULLMAN AUCKLAND HOTEL & APARTMENTS, Auckland, New ZealandREF51639EMEA SPACCompany Description Pullman Hotels & Resorts set the new standard in extraordinary global travel and living, delivering a unique experience to today's hyper-connected global nomads.Part of Accor Hotels, Pullman Auckland's sleek interiors emit a warm and friendly vibe, creating an...

  • Front Office Team Leader

    3 weeks ago

    Wellington City, New Zealand IBIS Full time

    Company Description Accor Wellington represents a portfolio of leading hotels including Sofitel, Mövenpick, Novotel and Ibis Hotels. Joining Accor provides a number of opportunities across all of our Wellington properties! **Job Description**: Provide guests with friendly and efficient service related to arrival, departure and any guest queries. Key...

  • Front Office Team Leader

    3 weeks ago

    Wellington City, New Zealand Novotel Wellington Full time

    Company Description Accor Wellington represents a portfolio of leading hotels including Sofitel, Mövenpick, Novotel and Ibis Hotels. Joining Accor provides a number of opportunities across all of our Wellington properties! **Job Description**: Provide guests with friendly and efficient service related to arrival, departure and any guest queries. Key...

  • Senior Import Operations

    6 days ago

    Auckland City, New Zealand Team Recruitment Full time

    **The company**:A well established International Freight Forwarding & Logistics company who are very successful across the entire supply chain. **The role**: We are seeking an experience Senior Import Seafreight Operator or Team leader to provide assistance and expertise to this very busy operations team. **Key responsibilities**: - Processing and...

  • Front Office Team Leader Crowne Plaza Auckland

    7 days ago

    Auckland City, New Zealand Crowne Plaza Hotels & Resorts Full time

    **About us** Crowne Plaza Auckland is located in the heart of Auckland CBD. Our 4.5-star hotel is looking for Front Office Team Leader to join our friendly and professional team. Our Front Office team is closely knit, passionate about the industry & loves creating memorable luxury experiences for our guests. **Every day is different, but you’ll mostly...

  • Front Office Team Leader

    2 weeks ago

    Wellington City, New Zealand Ibis Wellington Full time

    Provide guests with friendly and efficient service related to arrival, departure and any guest queries. **Key Duties** - Must have a thorough working knowledge of the front office operations to include the front desk, porters desk, reception/cashiering procedures, PABX functions and reservations. - Must have strong understanding of the functions of each...

  • Front Office Team Lead

    1 day ago

    Auckland, Auckland, New Zealand Accor Hotels Full time

    About UsPullman Hotels & Resorts set the standard in global travel and living, delivering a unique experience to today's global nomads.Job OverviewWe are seeking a talented and passionate Front Office Team Leader to take the next step up in their career. As a key member of our team, you will be responsible for coaching the team to provide valuable insider...

  • Front Office Team Lead

    7 days ago

    Auckland, Auckland, New Zealand Accor Hotels Full time

    Accor Hotels is a worldwide leader in hospitality, welcoming you as you are. Our mission is to provide effective and efficient services to our guests. As a Front Office Team Lead, you will be responsible for providing support to the team to enable them to deliver exceptional customer experiences. This includes responding to customer queries, resolving issues...

  • Front Office Team Leader

    4 weeks ago

    Wellington City, New Zealand Novotel Wellington Full time

    Provide guests with friendly and efficient service related to arrival, departure and any guest queries. **Key Duties** - Must have a thorough working knowledge of the front office operations to include the front desk, porters desk, reception/cashiering procedures, PABX functions and reservations. - Must have strong understanding of the functions of each...

  • Front Office Team Leader

    4 weeks ago

    Wellington City, New Zealand Novotel Wellington Full time

    Provide guests with friendly and efficient service related to arrival, departure and any guest queries. **Key Duties** - Must have a thorough working knowledge of the front office operations to include the front desk, porters desk, reception/cashiering procedures, PABX functions and reservations. - Must have strong understanding of the functions of each...

  • Front Office Team Leader

    2 weeks ago

    Wellington City, New Zealand Ibis Wellington Full time

    Provide guests with friendly and efficient service related to arrival, departure and any guest queries. **Key Duties** - Must have a thorough working knowledge of the front office operations to include the front desk, porters desk, reception/cashiering procedures, PABX functions and reservations. - Must have strong understanding of the functions of each...

  • Front Office Manager

    2 weeks ago

    Auckland City, New Zealand TFE Hotels Full time

    Are you the original people whisperer? Do you ooze calmness, control, collaboration - all tied up with a healthy dose of confidence? You are the people guru everyone wants on their team, and team want to follow. If variety is the spice of life, and you like it spicy then we are your tribe - and we can’t wait to welcome you! As Front Office Manager at...

  • Senior Front End Engineer

    4 weeks ago

    Auckland City, New Zealand Visa Full time

    Company Description Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure...