Service Delivery Manager
4 days ago
As New Zealand's market-leading energy retailer, we look after more than 500,000 customers. We generate about 20% of the country's electricity from a diverse portfolio of thermal and renewable generation assets.
**About the role**:
We're on the hunt for a Service Delivery Manager to join us. This position will see you support the technical leadership of Genesis systems, engaging with business stakeholders and the enterprise architecture team to manage priorities, define, understand and translate the core deliverables into a system vision and backlog.
**Key responsibilities**:
- Key accountability and point of contact for the technical systems owned including workload, security, network, and infrastructure.
- Maintain system backlog and provide visibility and of the systems roadmap with a forward view of capabilities and capacity required to operate their systems.
- Accountability for a significant operational budget, forecasting & licensing for Technology Platforms owned. transparency
- Collaboratively manage the relationships with the appropriate Business Service Owners (and other stakeholders) by understanding and interpreting business outcomes and balancing off the competing requirements of system asset lifecycle management and business capability requirements to support the Genesis business strategy.
- Collaborate with platform and solution architects to ensure end-to-end designs for capabilities and deliverables are aligned with the long term/overall strategy, technical dependencies and platform strategy.
- **About you**:
- technology background having moved into Service Delivery Management.
- Experience/knowledge in Service Provider & Vendor Management and Technology asset lifecycle management.
- 3+ years experience within a technology, digital or data environment.
- 5+ years' experience as a Product Owner (or equivalent experience with other agile methodologies).
- A tertiary qualification in business, IT or similar relevant discipline.
A collaborative, proactive and engaging style will be key in enabling you to work alongside the wider business and external parties. Additionally, demonstrated influencing and stakeholder management skills, strength of character and a strong, credible track record of delivery and excellence in execution are essential.
You'll be motivated by driving outcomes in a fast-paced, complex and dynamic environment. This position is suited to an ambitious and relentless individual; it will provide a strong opportunity to enter a growing and leading organisation with real potential for career progression.
**Our culture**:
Genesis is proud to be an inclusive workplace; we celebrate difference and diversity and aim to empower our employees. We're a business built on innovation and optimism; a place where we value our people and provide opportunities for them to build outstanding careers and a better New Zealand.
Create your world of tomorrow, at Genesis.
- If successful, your employment is likely to start with us during a period of community transmission of Covid-19 throughout New Zealand. As a business operating in that environment, we have responsibilities under the Health and Safety Act 2015 to reduce the risk that our workers might contract or transmit Covid-19 whilst performing their work._
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