See more Collapse

Senior Manager Service

2 months ago

Auckland City, New Zealand ANZ Banking Group Full time

**Req ID**: 63868
**Department**: NZ Personal Banking Contact Centre
**Division**: New Zealand
**Location**: Auckland
Mō te tūranga - About the role

Kia Hanga I Te Ao, E Ora Ai, E Tupu Ai, Te Tangata Me Te Kainga. At ANZ, we’re shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

The role will have accountability for more than 150 bankers that will focus on fulfilling service and product requests from customers. The role will closely work other site managers to ensure there is an uplift in both customer solution quality, customer service and overall market performance and customer satisfaction of the bank.

Whatever the day has in store, you’ll be working with a close knit team that supports each other and celebrates team wins.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

**Role Location**: Tāmaki Makaurau - Auckland

**Role Type**: Permanent / Full-time

Ka aha tō rā e kite ai? - What will your day look like

Customer - Collaborate with wide range of internal stakeholders for ‘good customer outcomes’ continually raising ideas to improve our customer experience.
People/staff - lead a team who support good customer outcomes, that enable business performance, change delivery, workforce optimisation, operations, incident management, coaching, recruitment, talent management, business growth and support change implementation
Strong Contact Centre operational management to meet service standards across
Financial - monitor & manage all operational & administrative metrics (financial, compliance, FTE, leave, expenditure and workforce optimisation and bench-strength) ensuring well managed outcomes
Ensure adherence to ANZ policies and processes, risk framework and external regulatory and legislative requirements, including management of QA standards & outcomes
Ōu Pūkenga? - What will you bring?

To grow and be successful in the role, you will ideally bring the following:
Deep understanding of how Contact Centre’s/Operation/Distribution areas operate & roles within
Ability to work within an environment of ambiguity needing mínimal direction
Strong coaching capability
Experience influencing at Senior Management level
Demonstrated ability to inspire teams and to effect positive cultural change
He aha te take e uru ai koe ki a mātou? - So, why join us?

From the moment you join ANZ, you’ll be part of a work whānau striving towards a common purpose: shaping a world where communities thrive.

But it’s not just our customers who’ll feel your impact. You’ll feel it too. Because at ANZ, you’ll have the resources, opportunities, and community you need to take the next big step in your career.

We’re a diverse community at ANZ in different roles, different locations, doing different things. That’s why we have a range of flexible working arrangements, so our people can “make work, work for them”. We also provide a range of benefits including access to wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ you’ll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That’s because we’re committed to building a workplace that reflects the diversity of Aotearoa New Zealand‘s communities. Join us and get involved in one of our affinity networks which help us to better understand and meet the needs and interests of our increasingly diverse workforce.

Job Posting End Date

22/04/2024, 11.59pm, (Melbourne Australia)

We have other current jobs related to this field that you can find below

  • Senior Service Manager

    3 weeks ago

    Auckland City, New Zealand Alpha Personnel Recruitment Ltd Full time

    We have an excellent opportunity available for an experienced Senior Health Service Manager to lead a large and very busy clinical service within a large health organisation based in South Auckland. This is a full time permanent position. If you have had experience working with both acute and planned care patients across multiple sites this is just the...

  • IT Manager

    1 week ago

    Manukau City, New Zealand Service Foods Full time

    Are you a skilled and experienced IT professional with at least 8 years of experience in IT role and 2 years in a senior IT role? - Are you looking for a challenging and rewarding career opportunity with the largest privately owned food service distributor in NZ? **The role**: - Work along with the head of IT to ensure the smooth operating of the IT...

  • Senior Service Manager

    2 weeks ago

    Auckland City, New Zealand Symbio Full time

    **Company Description** Symbio is a software company revolutionizing global communication. Our platform offers a comprehensive communication stack, spanning carrier infrastructure to enterprise collaboration, serving diverse Asia-Pacific regions. Combining telecom and software expertise, we drive the evolution of modern communication. Symbio operates under...

  • Senior Telesales Consultant

    2 weeks ago

    Auckland, Auckland, New Zealand Service Foods Full time

    Service Foods is dedicated to delivering exceptional service and high-quality products to the food services and hospitality industry. We are committed to excellence and seek individuals who share our passion for customer satisfaction and sales success.We are seeking a Senior Telesales Consultant to lead and mentor a team of telesales consultants. Service...

  • Senior Company Secretarial Manager

    4 weeks ago

    Auckland City, New Zealand CSC (Corporation Service Company) Full time

    Senior Company Secretarial Manager Auckland, New Zealand 9am to 5:30pm, Mon to Fri Hybrid **Perform in the following Corporate Secretarial Matters**: - Client facing, coordinating all corporate secretarial requirements to maintain compliance with the New Zealand company’s office and under Corporation Law in maintaining company records. - Advise or brief...

  • Senior Service Manager

    3 weeks ago

    Auckland, New Zealand Alpha Personnel Recruitment Ltd Full time

    We have an excellent opportunity available for an experienced Senior Health Service Manager to lead a large and very busy clinical service within a large health organisation based in South Auckland. This is a full time permanent position.  If you have had experience working with both acute and planned care patients across multiple sites this is just the...

  • Senior Service Manager

    2 weeks ago

    Auckland, Auckland, New Zealand Alpha Personnel Recruitment Ltd Full time

    We have an excellent opportunity available for an experienced Senior Health Service Manager to lead a large and very busy clinical service within a large health organisation based in South Auckland.This is a full time permanent position. If you have had experience working with both acute and planned care patients across multiple sites this is just the...

  • Senior Service Delivery Manager

    4 weeks ago

    Auckland City, New Zealand Chorus NZ Limited Full time

    **Contract: 12 months fixed term contract** **Where: Auckland, Christchurch** **We’re all about endless potential** We’re the team in charge of empowering New Zealand’s digital future. A future few can imagine. It started with the roll-out of our once in a hundred year network. But there’s much more to come as we keep pushing what’s possible,...

  • Senior Butcher

    4 weeks ago

    Manukau City, New Zealand Service Foods Full time

    **With a commitment to excellence, we take pride in delivering fresh and sustainable products to our valued customers.** **As we expand our Butchery operations, we are looking for a hardworking, **dedicated Senior Butcher to join the evening shift at our Auckland branch.**: As a Senior butcher, you will be part of a fast paced team and assist in providing...

  • National Manager Manufacturing

    2 months ago

    Auckland City, New Zealand NZ Blood Service (NZBS) Full time

    Senior leadership opportunity - Complex, technical manufacturing operations - Values based and purpose led organisation **The Organisation** New Zealand Blood and Organ Service, a Crown entity, is a dynamic organisation with sole responsibility for collecting, processing, and distributing blood and blood products to the healthcare community in New Zealand....

  • Senior Communications Advisor

    2 weeks ago

    Auckland City, New Zealand NZ Blood Service (NZBS) Full time

    _Bring your excellent comms and relationship skills_ - _Work with a supportive team with great tenure who really want to make a difference in what they do_ - _Help make the lives better for thousands of Kiwis through providing a lifesaving service_ **About Us** This is an exciting new role within an organisation that lives and breathes its values. A great...

  • Senior Service Manager

    2 weeks ago

    Auckland, Auckland, New Zealand Alpha Personnel Recruitment Ltd Full time

    We have an excellent opportunity available for an experienced Senior Health Service Manager to lead a large and very busy clinical service within a large health organisation based in South Auckland.This is a full time permanent position. If you have had experience working with both acute and planned care patients across multiple sites this is just the...

  • Senior Atlassian Solution Consultant

    1 week ago

    Auckland, New Zealand Service Dynamics Full time

    Consultants (Information & Communication Technology) Service Dynamics is a leading IT service management company dedicated to helping organisations optimise their operations through innovative solutions and expert consultancy. We specialise in implementing, customising, and managing Atlassian products to enhance team collaboration and project management...

  • Medical Secretary

    4 weeks ago

    Auckland City, New Zealand NZ Blood Service (NZBS) Full time

    Full time, permanent - Epsom, Auckland - Be a key part of a dedicated clinical team We are currently seeking an experienced Medical Secretary who will share the same pride that we have in our culture and five values of striving for excellence, teamwork, integrity and respect, open communication and safety for all. **About New Zealand Blood Service** New...

  • Senior Transactional Services Manager

    2 weeks ago

    Auckland City, New Zealand The Treasury Full time

    **Exciting career opportunity to work at New Zealand Debt Management, the Treasury.** - _ Fast-paced and varied work in a critical area of central Government_ - _ Working across domestic and global financial markets_ - _ Join an ambitious, collaborative and social team_ **Mō mātou | About Us** At** Te Tai Ōhanga - The Treasury**, we are committed to...

  • Senior Communications Advisor

    3 weeks ago

    Auckland City, New Zealand NZ Blood Service (NZBS) Full time

    Permanent, Full Time - Epsom, Auckland - Help bring positive outcomes for donors, patients and our dedicated team **We're looking for new blood! Could it be you?** Are you a Senior Communications Advisor looking for a job that helps save lives every day? If you're passionate about healthcare and enjoy working closely with a diverse team of talented...

  • Manager / Senior Manager - Transaction Services

    4 weeks ago

    Auckland City, New Zealand KPMG Full time

    KPMG New Zealand is part of the international KPMG network, one of the world’s leading professional services organisations. We provide audit, tax, and advisory services to individuals, SMEs, not-for-profit organisations, multi-nationals and government agencies. Our people experience is anchored in a clearly articulated purpose of ‘Fuelling New...

  • Senior Advisor

    4 weeks ago

    Wellington City, New Zealand Public Service Commission Full time

    Te Kawa Mataaho Public Service Commission leads the public sector to make a positive difference for New Zealand and New Zealanders. The Integrity, Ethics and Standards Group provide system leadership abilities to promote a strong unifying culture and high standards of integrity across the public service. We are seeking for an practiced Senior Advisor able...

  • Change Support Specialist

    2 months ago

    Auckland City, New Zealand NZ Blood Service (NZBS) Full time

    Values based and purpose driven organisation - Location flexible - Organisation in growth phase **About New Zealand Blood Service** New Zealand Blood Service (NZBS) has sole responsibility for collecting, processing and distributing blood in New Zealand. Through the generosity of our donors, we are able to help save lives through our blood, blood products...

  • Senior Customer Services

    2 weeks ago

    Auckland City, New Zealand Team Recruitment Full time

    **The company**: Join a dynamic and well-established New Zealand owned International Freight Forwarding company, renowned for its remarkable success in the industry. With a strong commitment to providing exceptional service offerings across the entire supply chain, our company takes pride in delivering outstanding customer experiences. **The role**: As a...