Service Designer

2 weeks ago


Auckland City, New Zealand Auckland Transport Full time

**Here at Auckland Transport (AT) we are taking Auckland's transport system into the future, connecting our city to give Kiwis easy journeys.**

**Te Whiwhinga mahi | The opportunity**

It's an incredibly exciting time for AT and we have some important work to do to improve the experiences of our people and our customers. You'll be a part of AT's Customer Experience Design team whose purpose is to co-create great experiences that make a meaningful difference to Aucklanders who work live and play in Tāmaki Makaurau. As a Service Designer in this high performing team you will work within and support teams within our Kea (process transformation) team. You'll positively reshape and develop optimal customer and service experiences with a deep understanding and focus on touchpoints across the entire journey.

**Ko koe tēnei | About you - **What are we looking for?**
- Tertiary qualification. This could be in a relevant field (though not necessarily)
- 4 years experience in design thinking, service design, product design or digital delivery and have the confidence to articulate the value of human centred design
- Previous experience working with Māori and Pasifika communities
- Experience working with multiple stakeholders in a complex environment
- Coaching
- Facilitation experience - leading sprints and workshops
- Workshop and sprint planning and design experience
- Applied experience with agile ways of working
- Personal resilience, pragmatic and customer-focused.
- Association for Public Participation Certificate in Public Participation (desirable).

**Ko wai mātou | About us**

In addition, we also offer:

- A chance to work on diverse projects
- Investment in your professional development and training
- Opportunity for greater leadership and accountability
- Modern waterfront-based office
- Paid parental and partner leave
- Study assistance
- Health and Wellbeing benefits
- Professional memberships
- Flexible working

If you would like to learn more - APPLY Today


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