Senior Service Designer

3 days ago

Wellington City, New Zealand New Zealand Government Full time

Senior Service Designer - six month fixed term or secondment opportunity

Our small but perfectly formed Service Design team is growing. We have important mahi to do and to get the job done we need innovators, sense makers, storytellers and collaborators. If you want to use your skills and tools to advocate for the aspirations of tamariki, whānau, iwi & communities and the following sounds like you, we are keen to hear from you.

Mō mātou | About us

Based within the Māori, Partnerships and Communities rōpū, we are responsible for Human-centred design across Oranga Tamariki—Ministry for Children. As rōpū, we are committed to 
- Forming partnerships with communities to support locally led responses that enable tamariki and whānau to thrive.
- Investing at the local level - supporting the aspirations of communities.
- Amplifying the voices of tamariki, whānau, hapū and iwi and ensuring they influence strategy, policy, practice, and operations across our organisation.

The Service Design team does not deliver services, but creates opportunities and initiatives through scalable, system-level experiments, design challenges and prototypes utilising a systems approach to helping tamariki and rangatahi Māori to thrive in the care and protection of their whānau, hapū and iwi.

Mō te tūnga | About the role

Reporting to the Design Manager, Service Design, you will drive co-design and collaboration activities to suport change at a community level and to implement best practice design approaches using innovative techniques that enhance outcomes for tamariki and rangatahi. You will focus on unlocking new partnerships and seeking opportunities to leverage change at a local and community level. This role will support the delivery of our Future Direction Action Plan.

Why come and work with us?
- We advocate for the aspirations of tamariki, whānau, iwi and communities so they can realise their rangatiratanga.
- We get to work directly with people in the community and we strongly support iwi-led/community-led design.
- There is a lot of positive change happening, we are often in the centre of it, and we can advise and influence major projects.
- We work in multi-disciplinary teams, so you have an opportunity to teach and learn equally
- We are an awesome team, we have each other's backs, we are really committed to being good treaty partners, and we are constantly innovating our own practice.

On occasion you will be required to travel around the country to work with the community, our partners and stakeholders.

Ngā pūmanawatanga ōu | What you will bring

**To be successful in this role you will have**:
Proven experience within a service design discipline and indigenous frameworks (Systems Design, Business Design, Customer Experience,, User Experience Design or Interaction Design).
- Expert level skill at building and maintaining relationships with all sorts of people both inside and outside the organisation.
- Capability in te reo, tikanga, and/or other Pacific languages, or you are already on a learning journey in this area.
- The ability to see the big picture but also zoom in and focus on specific pieces of the puzzle.
- Strong ability to advocate, negotiate, and diplomatically challenge things that are not tika or pono.
- Expert level communication and storytelling skills where you can take ideas and share them with a variety of audiences so that everyone 'gets it'.
- Significant experience in design thinking and tangata centered design and will have designed services that have been implemented in the real world.
- Experience and the confidence to lead design effort from concept through to implementation.

Nōu te rourou | What's in it for you

Me pēhea te tuku tono | How to Apply

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