Service Design Consultant

1 week ago


Auckland City, New Zealand Datacom Full time

Our purpose
Here at Datacom we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in. Our continued commitment to deliver excellence to our customers is built around a true partnership approach.
The Service Desk team are responsible for a number of outsourced projects and services for some of Datacom’s biggest clients in New Zealand. Our environment is dynamic and fast paced. And we have a bigger purpose - not only are we are focused on the delivery of awesome business outcomes, we are thinking, planning and taking action on revolutionising the technology industry
We have an excellent opportunity for someone keen for the next step in their career, joining a fantastic team of peers with lots of scope to learn and grow You will be part of our extensive Customer Delivery business who support each other working collaboratively across multiple locations.
The role
The purpose of this role is to provide process consultation, analysis, design, implementation and transition services, in relation to existing or prospective Service Desk tools, products and / or services.

**As a Service Design Consultant, you will be responsible for**:

- Providing guidance as part of Presales, Request for Proposals (RFPs) or bids
- Transitioning new customers as a part of the Transition team for the Service Desk teams
- Introduction of new products or services as they transition into the BAU (Business as usual) environment.
- Leading process development activities for the Service Desk, their suppliers and Datacom internal teams as part of project activity or internal CSIP initiatives.
- Assisting in the development and delivery of training to ensure timely distribution of knowledge relating to processes, toolsets or new services.
- Providing input for Enablement solutions and assisting in the design and implementation of improvements. Examples may include, but are not limited to: - Auto SD initiatives, Customer Satisfaction Surveys
- Service improvement activities across Service Desk Teams.

**We're looking for**:

- Solid experience in the Customer Delivery environment (such as Team Leader, Senior Service Desk Analyst / Complex Service Desk Analyst, Service co-ordinator or Process owner)
- The ability to identify and qualify business requirements and an understanding of the impact of change on the operational environment.
- Someone who is passionate about documenting process flow, operational procedures and support documentation.
- Collaboration skills with technical and process teams to ensure our processes and tools align to the needs of Service Desk Teams.
- Ability to solve problems and align processes based on past experience and customers.
- A ‘can-do” attitude and the leadership and confidence to step in when needed.
- The interpersonal and communication skills and the personality to effectively engage internally and externally.
- A strong process orientation, and a real eye for detail

**To Apply**:
Please submit your profile and cover letter online, outlining your interest and suitability for the role.



  • Auckland City, New Zealand Scitex Recruitment Full time

    Small & dynamic team, have impact right across the company - Longer term opportunity to develop under the Managing Director - Flexi working options and great company benefits Our client is a fast-growing national building services design consultancy. They have a proud reputation, working culture and focus on delivering for some of New Zealand's largest and...


  • Auckland City, New Zealand Good People Full time

    Exciting projects in the digital sector - Fully remote if desired - Part time and highly flexible Are you an instructional designer or L&D specialist who wants to make a real difference to an innovative and growing business? If you are, we’d love to meet you. Good People is working with a fast-growing, innovative digital consultancy in Auckland who are...

  • UX/UI Designer

    7 days ago


    Auckland City, New Zealand Catch Design Full time

    Catch is on the hunt for another UX/UI Designer to join our team in Auckland. We design, build and support award-winning digital products, campaigns, tools and services for some of New Zealand’s biggest and best brands in the private and public sector, helping them establish, grow and nurture their connections with customers. Our goal is to create digital...

  • Design Consultant

    2 weeks ago


    Wellington City, New Zealand CurtainStudio Full time

    Covering a Central Wellington territory, based in Thorndon Quay - Room for growth and company training / progression - Full time role working Monday to Friday **About the Role** Are you passionate about providing customers with expert design advice and interior solutions for their homes? We are seeking a highly adaptable and customer-focused individual to...

  • Design Consultant

    3 weeks ago


    Auckland City, New Zealand CurtainStudio Full time

    Covering a Central Auckland territory, based in Newmarket - Room for growth and company training / progressio - Full time role working Tuesday to Saturday **About the Role** Consult in store and in home with customers to provide them with the latest design advice and interior solutions for their home. No customer and no home are the same so you will need to...

  • Design Consultant

    2 weeks ago


    Auckland City, New Zealand CurtainStudio Full time

    Tuesday - Saturday, Newmarket location - Base salary + commission, with company benefits - Ongoing training and career progression available **About Us** Welcome to The Interiors Group, the home of industry leaders Carpet Court and CurtainStudio! Join New Zealand's largest specialist flooring and window furnishings retail network, comprising over 60...

  • Kitchen Designer

    1 week ago


    Auckland City, New Zealand Vikon Boxmakers Full time

    **Kitchen Designer & Sales Consultant (New Lynn)** BoxMakers is a design-oriented joinery manufacturer for kitchens, cabinets, laundries, wardrobes, shoe cabinets, bookcases or garage storage cabinets, classroom and office fittings to suit customer's needs. We are currently looking for a Kitchen Designer & Sales Consultant in our New Lynn workshop to join...


  • Auckland, Auckland, New Zealand Akqa Design Full time

    **Company Overview**Akqa Design is a global design agency committed to creating world-class digital experiences. We're passionate about user interface design and dedicated to building a reputation for work that's groundbreaking and impactful.**About the Role**We're seeking an exceptional Senior UI Designer to join our experience design team. Reporting into...


  • Auckland, Auckland, New Zealand Akqa Design Full time

    About AKQA AucklandAt AKQA, we're a global collective of creatives, strategists, and technologists dedicated to making a meaningful impact on people's lives. We believe that the best work comes from collaboration and a willingness to push boundaries.We're seeking an experienced Senior Digital Designer to join our team in Auckland. As a key member of our...


  • Wellington City, New Zealand Consult Recruitment Full time

    Work for a well-established Kiwi brand - Flexible working - Amazing Culture and Projects Work with a team of like-minded individuals for a NZ icon, this role can be based in Auckland or Wellington. Our client is a well-established and iconic NZ brand that has a reputation for being leaders in their industry. They allow for personal development and offer...


  • Auckland City, New Zealand MYOB Full time

    **We are MYOB** MYOB is the #originalstartup. Our roots are in finance and accounting software, but today we’re so much more! We’re building a business management platform to help more businesses in Australia & New Zealand Start, Survive & Succeed. Our team is continually transforming, inventing and disrupting conventions. We don’t want you to simply...


  • Auckland City, New Zealand Axsys Full time

    **We are MYOB** - MYOB is the #originalstartup. Our roots are in finance and accounting software, but today we’re so much more! We’re building a business management platform to help more businesses in Australia & New Zealand Start, Survive & Succeed. Our team is continually transforming, inventing and disrupting conventions. We don’t want you to simply...

  • Design Lead

    7 days ago


    Wellington City, New Zealand New Zealand Customs Service Full time

    Want an opportunity to deliver end-to-end solution architecture across a multi-agency product? - Looking to collaborate, lead, and consult architect to architect and architect to business? Whakapuakanga Tangata Haere ki Aotearoa | New Zealand Traveller Declaration (NZTD) helps us ensure that people are only bringing in what they should be into our country,...

  • Civil Designer

    4 weeks ago


    Auckland City, New Zealand Found People Full time

    Salary range from $90k - $110k plus Super + Relocation assistance - Multi-disciplinary engineering consultancy in Toowoomba - Leading company servicing regional QLD **About the company** Multi-disciplinary Engineering Consultancy providing Engineering Design solutions for residential, commercial, industrial and educational projects in QLD. They have...


  • Manukau City, New Zealand Service Foods Full time

    Service Foods is dedicated to providing exceptional service and high-quality products to the food services and hospitality industry. **We are seeking a Telesales Consultant to join our Auckland team and become a part of our success story.** **Why Work for Us**: **Service Foods is New Zealand’s largest privately family-owned and operated food service...


  • Auckland, Auckland, New Zealand Tangram Full time

    Tangram is seeking a Technical Design Consultant to join our civil team.About the JobDesigning and implementing water treatment and distribution systemsConducting site visits, assessments, and surveysCollaborating with project teams to ensure timely and cost-effective project deliveryProviding technical support and recommendations to clientsThe successful...


  • Auckland, Auckland, New Zealand Schindler Group Full time

    Building Lift Design ConsultantWe are seeking a highly skilled and collaborative Building Lift Design Consultant to join our dynamic team. In this role, you will work closely with sales and modernisation teams to design, develop, and deliver optimal building transport solutions.Main ResponsibilitiesYour expertise in mechanical engineering will be key in...


  • Auckland, Auckland, New Zealand Franklin Smith Technology & Digital Full time

    Job Description:We are seeking an experienced IT Service Delivery Consultant to join our team. In this role, you will be responsible for delivering high-quality IT services to our clients. You will work closely with our clients to understand their needs and provide tailored solutions to meet their business objectives.Key Responsibilities:Delivery of...

  • Service Designer

    2 weeks ago


    Auckland City, New Zealand Auckland Transport Full time

    **Here at Auckland Transport (AT) we are taking Auckland's transport system into the future, connecting our city to give Kiwis easy journeys.** **Te Whiwhinga mahi | The opportunity** It's an incredibly exciting time for AT and we have some important work to do to improve the experiences of our people and our customers. You'll be a part of AT's Customer...


  • Auckland, Auckland, New Zealand Fluid Recruitment Limited Full time

    The RoleFluid Recruitment Limited is seeking a Senior Civil Engineer to join their dynamic consultancy team in Auckland. This position is ideal for a proactive engineer eager to be part of a forward-thinking organisation.In this role, you will deliver consulting services focused on civil design to our clients. As a senior team member, you will also be...